SAP
Matshidiso Makhetha
Building Supervisor
Bloemfontein,Free State
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
4
4
Language
Work History
Building Supervisor (Property Management
Transnet Property
10.2022 - Current
- Managing Administrators.
- Debt collection is a key output.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Supervised facility crew and general maintenance schedules.
- Streamlined work order processes for increased efficiency in addressing repair issues and minimizing downtime.
- Enhanced tenant satisfaction with prompt resolution of maintenance issues, clear communication, and excellent customer service.
- Reduced energy consumption by upgrading lighting systems, optimizing HVAC operations, and implementing energy-saving initiatives.
- Improved building efficiency by implementing preventive maintenance programs and coordinating routine inspections.
- Maintained facility grounds, equipment, and safety compliance.
Disposal (internal Project)
Trannset Property
06.2021 - 10.2022
- Maintained efficient office operations by handling errands and administrative functions.
- Bolstered referral business growth due to proactive management of client database and targeted outreach initiatives.
- Fostered positive relationships with vendors such as photographers, home inspectors, appraisers for streamlined collaboration on multiple projects.
- Contributed to increased sales volume by assisting in the creation of persuasive marketing materials for property listings.
- Maintained up-to-date knowledge on local real estate market conditions to better assist clients with their needs.
- Facilitated smooth property closings by preparing necessary paperwork and collaborating with title companies, attorneys, and lenders.
- Enhanced communication between agents and clients through prompt relay of messages and information.
- Streamlined office operations by organizing and maintaining real estate files, contracts, and documents.
Senior Supervisor (Lodge Manager)
Transnet Property
5 2014 - 10.2022
- Facility Management: Customer Services/Hospitality/Marketing/ Administration/Management
- General management: Human resource: Timesheets/ Overtime/ IR/ daily facility operations
- Handling maintenance queries of tenants and the facility.
- Customer services
- Administration
- Events Management
- Finance :Budget Control
- Marketing
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Optimized resource allocation, enabling the department to meet tight deadlines and achieve project goals.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
- Managed financial resources prudently, ensuring optimal budget utilization while achieving desired outcomes.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Marketing & Tenant Liaison Coordinator
Investec Properties (PTY) LTD Finlay & Associates: Fleurdal Mall
10.2012 - 04.2014
- Marketing: Customer Services
- Tenants Coordination (50 Shops)
- Key Accounts: Chain Stores
- Handling maintenance queries of tenants
- Relationship building
- Administration
- Events Management
- Budget Control
- Reports: Weekly/Monthly/quarterly
- Marketing: Exhibitions for both tenants and external business/Branding/Mall Newsletter/ Advertising: Above & Below the line/ Sales of exhibition courts/ administer the website/ Merchandising and promotional Merchandising for Tenants in the Mall
- Clients: Chain Stores: Edcon/Shoprite Group/Independents/Ackerman group/Banks/Cosmetics/ others/External Clients
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Inventoried and ordered office supplies to maintain availability of products.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
Sales Manager
Libra Productions (Brand House)
09.2010 - 05.2012
- Sales
- Key Accounts and Independent Outlets management (860 Outlets)
- Business development with in the area.
- Territory Management
- People Management (14 people reporting under me)
- Sales targets and analysis
- Deals orders
- Regional Budgeting Control.
- Execution of sales promotions
- Building relationships with clients
- Adhere to Merchandising and Plannograms standards
- Administration management(reports: daily/weekly/monthly/quarterly)
- HR: recruitment/training
- Daily operation management.
- Clients: Metro, Cash & Carry, trade center, Independent wholesalers, distributors
Sales & Marketing Manager
MotheoFM
11.2009 - 05.2010
- Sales and marketing
- Sales
- Managing people
- Adverts designing (productions)
- Administration management
- Communication with media houses.
- Daily operations.
- Clients: Government department/ Municipality/ Vodacom
- Analyzed sales and marketing data for improved strategies.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Directed sales support staff in administrative tasks to help sales reps close deals.
General Administration Manager
Meriting Investments (PTY) Ltd (15 Companies)
05.2008 - 10.2009
- Business Administration: Key aspects Planning, Organizing, Leading and Control
- Key Account Management(administration)
- Adhere to administration systems (Pastell)
- Monthly and fortnightly payroll
- Budget Control
- Monthly financial reports
- Tenders scrutiny and new business processes
- Internal Communication with all units
- People Management (30 people reporting to me)
- Business Financial Progress
- From August 2009 until event date business Seminar event management
- From August 2009 Manager Director House
- From May 2009 Leitlho Project Implementation of the Casino.
- July 2008 to November 2008 I had to manage the Meriting Services Station
Area Marketer (Central Northern Cape)
Smollan Group: TBFS/BEACON/BROMOR
04.2007 - 04.2008
- Marketing: sale, customer services and sales promotion
- Stock taking and ordering
- Key Account management
- Administration
- Merchandising and plannograms.
- People management (12 Merchandisers)
- Sales Promotions and Merchandising Control
- Communication with Retailers
- Sales Analysis and presentations
- Deals
- Clients Shoprite & Checkers, Pick n’ Pay, Spar, Score, Foodzone, Multisave, Ok, Friendlyand other Independent outlets.
- Identified appropriate marketing channels and target customers for campaigns.
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Tracked key performance indicators to measure success of campaigns.
Area Sales Representative Eastern Free state and part of Goldfields and then Northern Cape
Smollan Group: Lottering Field Marketing
06.2004 - 03.2007
- Marketing: sales, customer services and promotion
- Key Responsibilities
- Merchandising(POS)
- Sales Promotions & Sales Targets
- Communicating with Retailers
- Presentations
- Administration( weekly, monthly and quarterly sales report)
- New business development
- Promotions
- Area and key accounts Management
- Clients Shoprite & Checkers, Pick n’ Pay, Spar, Score, Foodzone, Multisave, Ok, Friendly, Engen, Exel, Shell, Caltex, and other Independent outlets.
Assistant Researcher
Oddecee (working from NC Office of the Premier Communications)
09.2003 - 03.2004
- Events Management and Admin Support
- Communicating with researchers
- Arrange interviews with companies, individuals, government departments
- Media monitoring: adverts, articles on newspapers, journals, chards, etc.
- Office support secretary for the Director
- Project Coordination
- Part of the World Postal day and National Imbizo Week
Advertising Sales Executive
Diamond Field Advertisers
08.2002 - 08.2003
- Cliental: departments (Safety & security, Economic Affairs, Agriculture, Social services, Education, Premier’sOffice), IsidingoMarketingAgency, SouthernAmbitionCommunications, MTN Bloemfontein, Teejay Communicatings, Semeka, Intergrated Communication.
- Gained extensive knowledge of industry competitors'' offerings to effectively position our products as superior solutions for prospective clients'' advertising needs.
- Strengthened existing client partnerships through regular check-ins and reviews, ensuring continued satisfaction with our services and exploring opportunities for upselling or cross-selling additional products.
- Maximized advertising effectiveness for clients by utilizing data-driven insights and recommending strategic campaign adjustments based on performance metrics.
- Contributed valuable insights during internal meetings aimed at refining product offerings or developing new advertising solutions, based on direct feedback from clients.
- Leveraged networking opportunities at trade shows or conferences to establish new connections within the industry and uncover potential leads for business development.
- Increased client satisfaction by consistently delivering high-quality service, addressing concerns promptly, and maintaining clear communication throughout the sales process.
Guest Relation Officer
Sun International Flamingo Casino
01.2002 - 08.2002
- Marketing: customer Services & Promotion.
- Execute promotions informing guests of upcoming events
- Help desk duties
- Compile winners lists for the Gaming Gazette Magazine
- Compile newspapers adverts and articles
- Setting up POS (point of sale)
- Switchboard operation
- Greeted guests upon arrival and offered assistance.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Maintained consistent positive customer feedback.
Marketing Cooperative Trainee (Human Resource Continues Improvement)
Spar Western Cape Distribution Center (internship)
07.2000 - 09.2000
- Marketing: Human Resource
- Compile continuous Evaluation Improvement Program in the Marketing section: buying, promotions, adverting, sponsorships and warehouse
- Writing and observing what is been done
- Analysing how products are sold to buyers by suppliers, market red to customers
- Look how the buying power rate for each product especially during promotions
- Analyze what competitors are doing how much of those products they sell.
Sale Representative
Avon Cosmetics (part time)
08.2000 - Current
- Marketing: sales & Promotion
- Sell Avon products
- Do Demonstrations and do orders and deliveries
- Give Beauty advice
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor Degree of Business Leadership Management - Business Administration And Management
University of Free State
Bloemfontein, South Africa 04.2001 -
No Degree - Business Practice NQL4
Henley Business School
Gauteng 04.2001 -
No Degree - CER Fundamentals of Property Management
Amelihle Businsess Consulting
Bloemfontein 04.2001 -
No Degree - CER Business Administration Management
Damelin
Kimberley 04.2001 -
Marketing - Diploma in Marketing
UNISA
South Africa 04.2001 - 04.2013
No Degree - CER Project Management
Damelin
Kimberley 04.2001 -
No Degree - ND in Marketing
Cape Technikon
Cape Town, South Africa 04.2001 -
High School Diploma -
St Boniface High
Kimberley 04.2001 -
Skills
Communication
Websites
Personal Information
- ID Number: 7809040546084
- Driving License: Code 8
Proficiency
- In house Business Management training
- Relationship Building
- In house Labour Relations Training Management
- Intense leadership , Managements skills & team work
- Attention to detail
- Computer literate, Administration, Intense Customer services
- Efficient & hard working, Communication skills (verbally & in writing)
- Trained in Conflict resolution, Employment equity & Etiquette's
References
- Mr Thabo Modise, Former Portfolio Manager Transnet Property FSNC, 083 468 2815/082 793 8698
Training
- Transnet Property, 2014, IFCA: Financial/Hotel/Account Receivable/Transutil
- PWC, June 2009, TRA:Pastell Bookkeeping
- PWC, June 2009, TRA:Pastell Payroll
- Smollan, February 2007, Selling Skills Sales
- Taylor Training Solutions, 14 June 2006, W/S: Sales Management Sales
- Flamingo Casino, 28 Feb 2002, Customer Services Guest Relations.
Reading, Motivation, Movies.
I enjoy reading a lot especially motivation books and passion for motivations comes from loving being a women and wanting to see other women do better.
My love for movies is my escape from everything else.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureHealthcare benefitsWork from home optionCareer advancementTeam Building / Company RetreatsSoftware
Interests
Nature
Travelling
Timeline
Building Supervisor (Property Management
Transnet Property
10.2022 - Current
Disposal (internal Project)
Trannset Property
06.2021 - 10.2022
Marketing & Tenant Liaison Coordinator
Investec Properties (PTY) LTD Finlay & Associates: Fleurdal Mall
10.2012 - 04.2014
Sales Manager
Libra Productions (Brand House)
09.2010 - 05.2012
Sales & Marketing Manager
MotheoFM
11.2009 - 05.2010
General Administration Manager
Meriting Investments (PTY) Ltd (15 Companies)
05.2008 - 10.2009
Area Marketer (Central Northern Cape)
Smollan Group: TBFS/BEACON/BROMOR
04.2007 - 04.2008
Area Sales Representative Eastern Free state and part of Goldfields and then Northern Cape
Smollan Group: Lottering Field Marketing
06.2004 - 03.2007
Assistant Researcher
Oddecee (working from NC Office of the Premier Communications)
09.2003 - 03.2004
Advertising Sales Executive
Diamond Field Advertisers
08.2002 - 08.2003
Guest Relation Officer
Sun International Flamingo Casino
01.2002 - 08.2002
Bachelor Degree of Business Leadership Management - Business Administration And Management
University of Free State
04.2001 -
No Degree - Business Practice NQL4
Henley Business School
04.2001 -
No Degree - CER Fundamentals of Property Management
Amelihle Businsess Consulting
04.2001 -
No Degree - CER Business Administration Management
Damelin
04.2001 -
Marketing - Diploma in Marketing
UNISA
04.2001 - 04.2013
No Degree - CER Project Management
Damelin
04.2001 -
No Degree - ND in Marketing
Cape Technikon
04.2001 -
High School Diploma -
St Boniface High
04.2001 -
Sale Representative
Avon Cosmetics (part time)
08.2000 - Current
Marketing Cooperative Trainee (Human Resource Continues Improvement)
Spar Western Cape Distribution Center (internship)
07.2000 - 09.2000
Senior Supervisor (Lodge Manager)
Transnet Property
5 2014 - 10.2022
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