Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Matshepo Hope  Maduna

Matshepo Hope Maduna

Administrator, Educator
Boksburg,Boksburg

Summary

Proven Administrator with a track record of enhancing customer experiences from previous employer through exceptional service and efficient problem-solving. Skilled in MS Office and adept at multitasking, consistently delivering projects on time. Demonstrated ability to improve operational workflows, achieving significant increases in customer satisfaction.

Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Administrator

Legalwise (Leza)
Roodepoort
07.2015 - 04.2024
  • Fulfilling a frontline telephone service and support function whereby the administrator finalizes all Incomplete new business and restart applications to put the policy in active status
  • Captured and updated all application and Stop Orders daily
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed to be the top performer in the previous department for the last circle of 2023

Slot Host

Peermont Global (Emperors Palace)
Kempton Park
08.2013 - 05.2015
  • Enhanced guest experiences by providing personalized and attentive service
  • Resolved customer disputes with calm demeanor, ensuring positive resolutions for both guests and employer.
  • Excelled in multitasking during peak hours by simultaneously addressing guest needs, responding to machine issues, and supporting team members as needed.
  • Increased player satisfaction by promptly responding to machine malfunctions and coordinating with technical staff for quick repairs.

Cashier

MR Price Group
Alberton
11.2010 - 08.2013
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree - Mechanical Engineering, Mathematics, Eng. Science

Ekurhuleni West College
Kempton Park, South Africa
04.2001 -

Bachelor of Education in Intermediate Phase - Mathematics, Natural Sciences & Tech., English FAL

Unisa
Pretoria, South Africa
01.2019 - Current

Skills

Office Administration

Languages

Zulu
Advanced (C1)
South Sotho
Upper intermediate (B2)
English
Advanced (C1)
Xhosa
Intermediate (B1)

Interests

Reading

Solving problems

Timeline

Bachelor of Education in Intermediate Phase - Mathematics, Natural Sciences & Tech., English FAL

Unisa
01.2019 - Current

Administrator

Legalwise (Leza)
07.2015 - 04.2024

Slot Host

Peermont Global (Emperors Palace)
08.2013 - 05.2015

Cashier

MR Price Group
11.2010 - 08.2013

No Degree - Mechanical Engineering, Mathematics, Eng. Science

Ekurhuleni West College
04.2001 -
Matshepo Hope MadunaAdministrator, Educator