MATSHEDISO HELEN MADIBO
Administrator
FLORIDA
Summary
Dynamic and results-driven Academic Administrator with over 15 years of multidisciplinary experience spanning education, legal, and insurance sectors. Adept at managing complex administrative tasks, fostering collaboration, and driving operational efficiency. Proven track record of excelling in high-pressure environments, leading special projects, and delivering exceptional client service. Highly skilled in managing stakeholder relations, optimizing processes, and enhancing team performance through mentoring and training. Fluent in English and South Sotho, with a passion for education and personal development. Currently advancing towards a BCom Law Degree.
Overview
26
26
years of professional experience
2025
2025
years of post-secondary education
Work History
Academic Administrator
Milpark Education
10.2014 - Current
- Company Overview: Milpark Education is a leading provider of education solutions for professionals across South Africa, and I have had the privilege of serving in key roles supporting both the Program Managers and Head of School
- Spearheaded critical initiatives such as the “At-Risk” project, targeting student retention by proactively reaching out to students in need of academic counselling, contributing to improved retention rates
- Facilitated smooth communication between students and academic staff by creating Microsoft Teams platforms, simplifying engagement and enhancing the student experience
- Supported various academic and non-academic projects, including quality assurance, admissions processing, and organizing large-scale meetings and events
- Conducted meticulous quality checks on oversight files, ensuring academic compliance and upholding institutional standards
- Assisted the Financial Department with claims submissions, demonstrating versatility in administrative responsibilities beyond the academic sphere
- Milpark Education is a leading provider of education solutions for professionals across South Africa, and I have had the privilege of serving in key roles supporting both the Program Managers and Head of School
- Introduced a streamlined approach to academic exemptions, reducing processing time by 25%
- Developed training material for onboarding new staff and colleagues who were unfamiliar with the work I did, improving overall team productivity
- Recommended and Improved communication documentation to the clients and stakeholders and that improved the overall look of those documents
Value Added Products Administrator
Telesure Investment Holdings
09.2012 - 07.2014
- Investigated and resolved client queries while maintaining productive relationships with partners and brokers
- Processed shortfall and personal accident claims, ensuring accurate and timely resolution
- Conducted client retention activities, reducing policy cancellation rates through proactive communication
Legal Administrator
Telesure Investment Holdings
01.2008 - 09.2012
- Administered personal liability, accident, and public claims, liaising with stakeholders to expedite claim processing
- Created comprehensive training manuals and facilitated training sessions for colleagues, enhancing overall team competency
- Compiled detailed reports on claims investigations and provided insights into operational improvements
Claims Handler’s Administrator
Road Accident Fund
02.1999 - 09.2005
- Supported Claims Handlers by processing payments, managing queries, and ensuring seamless administration of claims-related documentation
Education
Bachelor of Commerce (BCom) - Law Degree
Southern Business School
Higher Certificate - Paralegal Studies
Southern Business School
Diploma in Office Administration (NQF5) - undefined
College Campus
Receptionist Diploma - undefined
Academy of Learning
Skills
Deadline Management
Timeline
Academic Administrator
Milpark Education
10.2014 - Current
Value Added Products Administrator
Telesure Investment Holdings
09.2012 - 07.2014
Legal Administrator
Telesure Investment Holdings
01.2008 - 09.2012
Claims Handler’s Administrator
Road Accident Fund
02.1999 - 09.2005
Higher Certificate - Paralegal Studies
Southern Business School
Diploma in Office Administration (NQF5) - undefined
College Campus
Receptionist Diploma - undefined
Academy of Learning
Bachelor of Commerce (BCom) - Law Degree
Southern Business School
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