Matsela Kgomo

I look forward to continuously learning from other people. I uphold strong work ethics that represent my personal values and that of the company I work for. I can communicate efficiently both verbally and using written communication as I worked in a call center environment where it is very crucial to listen to the client in both incoming and outgoing calls in order to help with their various queries and speak to them in a way that I can direct them to the purpose of the call or email. I commit to set personal and team targets of the highest client satisfactory service and the required quantity. I am multilingual and I have the ability to relate to people from a variety of backgrounds and age groups, show empathy, assertiveness and resilience. I can cope with pressure as I worked in a high pressure environment where we experienced high volumes of incoming queries daily and consistently high targets to merge the influx of work. I've been praised by my seniors for the attention to detail and clarity in my comments and reports. I understand how critical data and reports are in decision making, which is why I approach writing even the simplest of reports or updates with utmost diligence. I am proud of my ability to effectively interface with colleagues - be it peers or higher ups - as well as clients. In fact, most of my colleagues would consult with me often when they're in doubt.

• Date of Birth: 08/19/92
• Nationality: South African