Matome Rakabe
MODIMOLLE
Summary
Experienced Branch Manager with a Bachelor of Commerce in Marketing Management and a National Diploma in Marketing Management. Possessing Regulatory Examination certificates (RE1 & RE5), qualifying as both a representative and a Key Individual in the financial services sector. With 12 years of experience in people management, sales, service, operations, and finance, I have developed expertise that I bring to any role. Currently residing in Modimolle, Limpopo, open to relocation to Mpumalanga, Gauteng, North West, Durban, Eastern Cape, and Western Cape.
Overview
2025
2025
years of professional experience
Work History
Branch Manager
NEDBANK
2 2014 - Current
- Developing and coaching line reports on their current position and future positions through development plan
- Developing new relationships with external stakeholders and maintaining existing relationships with internal and external stakeholders
- Formulating marketing plan strategy through flawless execution to maximize sales opportunities and profitability of the Branch
- Monitor and control income and expenses and budget of the Branch
- Managing client service by analyzing, interpreting, recommend and implement measures to improve service delivery and understand the dynamics of conflict and demonstrate the ability to diffuse client conflict
- Managing compliance and conformance of branch process and procedures ensure adherence as per the laid down policies and procedures
- Managing and overseeing the FAIS activities relating to the rendering of any financial service.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
FNB Easy Plan Phalaborwa
05.2011 - 02.2014
- Responsible for the administration and efficient daily operation of a service branch, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
- Develops a new business of loans, accounts and funeral plans; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
- Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel
- Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
ATM Custodian
ABSA Bank Giyani
07.2007 - 05.2011
- Planning and Organizing: To effectively plan and organize Route in terms of daily, weekly and monthly activities, ensuring security policies and procedures
- Risks are complied with
- Time Management: Take responsibility to ensure operational competence to ensure tasks are completed within working hours and response time is within norms
- Correctly plan for cash per run to avoid 'out of cash' status
- Risk Control: Adhere to policy and procedures regarding handling of cash, key registers, combinations and cell phone policies
- Maintenance and Administration: Load ATM within cash limits
- Ensure correct handling procedures with regards to deposits, retained cards, ATM balancing
- Service Quality: To accept the responsibility of ATM maintenance to ensure all SLA's are met; thus ensuring client satisfaction
- To adhere to all policies and procedures to ensure tasks are executed accurately and timeously
- Sales Consultant: When he's not busy with his core function he always helps the Sales Consultants (voluntarily)
- To sell ABSA's product range, e.g
- Savings and investment to new and existing customers in the retail market through customer centricity approach
- To attract quality new business
- To deliver results and meet clients' expectations
- To pro-actively and continuously deliver service excellence.
Bulk Teller
ABSA Bank Giyani
11.2005 - 07.2007
- To balance, control, and manage float
- To adhere all audits requirements
- To pass leads onto sales consultants.
Education
Bachelor Commerce in Marketing Management - Sales And Marketing Management
University Of South Africa
05.2024
Class of Business Certificate - STD,LTD,STI And LTI
Milpark Education
12.2019
RE 1 Key Individual Certificate -
Moostone
12.2016
RE 5 Representative Certificate -
Moonstone
10.2015
National Diploma in Marketing Management - Sales And Marketing Management
TVET College
07.2007
Skills
- Client Relationship Management
- Analytical Skills
- Decision-Making
- Relationship building and management
- People Management
- Sales management
Accomplishments
- FNB EasyPlan: Branch Manager of the year 2011
- FNB EasyPlan: Top Branch of the year 2011
- ABSA: Employee of the year 2010
- NEDBANK: 1st Position in Operations in Limpopo west Area 2014
- NEDBANK: 1st Position in Fraud and Losses in Limpopo and Mpumalanga region 2014
- Outstanding Performance in 2022
- Outstanding Performance in 2023
Languages
Sepedi
Bilingual or Proficient (C2)
Tsonga
Bilingual or Proficient (C2)
Venda
Bilingual or Proficient (C2)
Zulu
Elementary (A2)
Xhosa
Elementary (A2)
English
Bilingual or Proficient (C2)
Reference
- MRS. D.S MOLEWA, CURRICULUM ADVISOR, DEPT OF EDUCATION, 082 9788 000, 015 783 0452
- MRS EDITH MATHONSI, BRANCH MANAGER, ABSA GIYANI, 015 812 9320, 082 5070 599
- JOHAN STEYN, SENIOR ASSOCIATE, FNB PHALABORWA, 015 781 0761, 084 6022 796
- SHERTINA MAREMANE, HEAD OF PUBLIC SECTOR BANKING, ABSA(NORTH WEST), 014 590 1064, 078 450 8864/082 904 4789
- Juliana Selemela, REGIONAL MANAGER(Polokwane CBD and Surrounding), NEDBANK, 010 235 2997, 082 777 5006
Timeline
Branch Manager
FNB Easy Plan Phalaborwa
05.2011 - 02.2014
ATM Custodian
ABSA Bank Giyani
07.2007 - 05.2011
Bulk Teller
ABSA Bank Giyani
11.2005 - 07.2007
Class of Business Certificate - STD,LTD,STI And LTI
Milpark Education
RE 1 Key Individual Certificate -
Moostone
RE 5 Representative Certificate -
Moonstone
National Diploma in Marketing Management - Sales And Marketing Management
TVET College
Branch Manager
NEDBANK
2 2014 - Current
Bachelor Commerce in Marketing Management - Sales And Marketing Management
University Of South Africa
Similar Profiles
Chantell StanleyChantell Stanley
Customer Service Call Center Agent at NedbankCustomer Service Call Center Agent at Nedbank
Chantell StanleyChantell Stanley
Internal Compliance Auditor at NedbankInternal Compliance Auditor at Nedbank
Prince MathonsiPrince Mathonsi
Field IT Engineer at NedbankField IT Engineer at Nedbank
Thembekile WelileThembekile Welile
Consultant at NedbankConsultant at Nedbank
Anru FulscherAnru Fulscher
Grain Procurer/Trader at VKBGrain Procurer/Trader at VKB