Matokelo Siphelele Carol KUMALO
Robertsham
Summary
Motivated and dependable professional with a solid background in customer service and contact centre operations, supported by a completed 3-year learnership in contact centre support(NQF Level 2-4). Experienced as an intake assistant, where responsibilities include processing customer orders, verifying products information, ensuring accurate data entry into internal system.Known for exceptional multitasking, quick thinking, and strong time management skills in a fast-paced environments. A reliable team player with a passion for delivering outstanding service, maintaining high attention to detail, and contributing to operational efficiency.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Intake Assistant
Faithful to Nature
04.2024 - Current
- Receiving and Verification: Accurately receive and verify the quality and quantity of incoming shipments and deliveries against purchase orders or invoices.
- Data Entry and Record Keeping: Enter detailed product and shipment information into the inventory management system to maintain accurate stock records and inventory levels.
- Stock Organisation: Organise and store incoming products in their designated warehouse locations efficiently to maximise accessibility and manage stock rotation (e.g., following a FIFO - First-In-First-Out system).
- Discrepancy Reporting: Immediately report any discrepancies, damages, or missing goods to the supervisor or relevant department for investigation and resolution.
- Warehouse Operations Support: Assist with general warehouse duties, which may include picking, packing, quality checking, and preparing goods for dispatch as needed.
- Health and Safety Compliance: Ensure all health and safety procedures and regulations are followed within the receiving and storage areas.
Administrator
University of Witwatersand
06.2019 - 03.2020
- Providing administrative support
- Scanning and uploading documents
- Arranging documents numerically
- Assisting students with queries and requests
- Filing
- Collect and Analyzing data
- Assessing student records
- Receptionist Assistance
- Inbound Calls/Outbound Calls
Call Centre Agent
Finrite
01.2019 - 05.2019
- Resolved customer issues related to product sales and service, enhancing customer satisfaction
- Managed customer calls for inquiries and assistance
- Assisted customers with inquiries and support, ensuring prompt and effective responses
Education
Business Informatics -
University of South Africa
Johannesburg 03.2022 - 06.2026
Higher Certificate in Banking -
University of South Africa
Johannesburg 03.2020 - 03.2022
Skills
- Data entry
- Decision-making
- Email Management
- Multitasking
- Time management
- Problem identification
- Problem-solving
- Decision-making
- Teamwork
- Follow-up skills
- Decision-making
Certification
- Higher Certificate in Banking
- NQF LEVEL 2(Contact Centre)
- NQF LEVEL 3(Contact Centre and Business Process Outsourcing)
- NQF LEVEL 4(Contact Centre)
Accomplishments
- Certificate of Appreciation, For being the best intake assistant for receiving and putaway for Faithful to Nature for year 2024
- Certificate of Appreciation, For 2nd place in receiving for year 2025 for Faithful to Nature
Languages
English
Upper Intermediate
B2
Timeline
Intake Assistant
Faithful to Nature
04.2024 - Current
Business Informatics -
University of South Africa
03.2022 - 06.2026
Higher Certificate in Banking -
University of South Africa
03.2020 - 03.2022
Administrator
University of Witwatersand
06.2019 - 03.2020
Call Centre Agent
Finrite
01.2019 - 05.2019