Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Personal Information
Facebook
References
Certification
Timeline
Generic

MATODZI THOBEKILE MALAZA

First Job Learner
Diepsloot

Summary

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
20
20
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

First Job Learner Under Quality Assuror Department

First National Bank
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications such as Hogan, Verint, WFM, CRM, etc.
  • Identified issues when doing deep dives on FCR/CIR data, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.

Sales consultant as a casual

NWJ JEWELLERY STORE
1 2022 - 1 2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
  • Maintained organized, presentable merchandise to drive continuous sales.

Teacher's assistant

Engabezweni secondary school
11.2021 - 3 2022
  • Prepared mark sheets, keeping of records, capturing of marks
  • Assisted teachers with making copies or scanning of question papers, work sheets etc.
  • Helped school Clerks with recoding details of learners on the SAMS database.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Supplemental instructor(SI Facilitator)

North West university
02.2020 - 07.2021
  • Attend the targeted class, take notes, and participate in discussions.
  • Actively recruit participants for SI sessions.
  • Conduct a full 50-minute weekly session for each of your assigned sections throughout the term.
  • Be prepared and be on time for each SI session.
  • Be familiar with campus resources available to students.
  • Plan SI sessions using a wide variety of the interactive learning strategies (without re-teaching, lecturing or completing students' assignments for them).
  • Maintain a professional attitude at all times.
  • Attended monthly SI leader training meetings.
  • Submitted weekly lesson plans in which i will be preparing quizzes, tests and examinations to gauge how well students were learning by 10pm on the Sunday before the scheduled SI sessions.
  • During 19-Covid Continuously updated personal knowledge of subject matter by attending workshops, conferences, and ongoing professional development opportunities Online.
  • Fostered an inclusive learning atmosphere that embraced diversity while promoting mutual respect among all participants in supplemental instruction sessions.
  • Boosted overall class performance by addressing common misconceptions and knowledge gaps during supplemental instruction sessions.
  • Encouraged peer collaboration by facilitating group study sessions, fostering a supportive learning environment.
  • Served as a reliable academic resource for students, offering guidance on course selection, study habits, and campus resources.
  • Developed strong relationships with faculty members to stay informed about course objectives and expectations for student success.
  • Enhanced student understanding by incorporating real-life examples and practical applications in supplemental instruction sessions.
  • Recommended students for programs to enhance academic support through improved learning strategies.
  • Adapted teaching methods to accommodate diverse student needs, ensuring accessibility of information regardless of individual learning preferences or abilities.
  • Demonstrated strong knowledge of school policies and program requirements.
  • Collected attendance data for program management.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.

Education

Bachelor of Science -

North West University
04.2001 - 04.2021

Admission to bachelor's degree - undefined

Engabezweni secondary school

No Degree - National Certificate in Design Techniques

Red & Yellow Creative School of Business
04.2001 -

Skills

Friendly, Positive Attitude

Additional Information

Volunteered at Sweet pea primary school to help with kids who have psychological disorders

Personal Information

  • Date of Birth: 2000/01/03
  • Ethnicity: African
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10

Facebook

https://www.facebook.com/matodzithobekile.malaza?mibextid=ZbWKwL

References

  • Safiya Sinclair, First National Bank(FNB), Quality Assuror (QA) Team Leader, 081 736 0197
  • Ayonda Hlathi, North West university, Administrator, 018 383 2574
  • Sevha Masingi, Engabezweni secondary school, Deputy principal, +27605770302
  • Francis Zotani, NWJ Jewellery Store, Assistance Manager, 078 102 1542

Certification

[Process Efficiency Awareness Program (White Belt)] Training - [1 day in 3 hours]]

Timeline

[Process Efficiency Awareness Program (White Belt)] Training - [1 day in 3 hours]]

05-2024

First Job Learner Under Quality Assuror Department

First National Bank
07.2023 - Current

Teacher's assistant

Engabezweni secondary school
11.2021 - 3 2022

Supplemental instructor(SI Facilitator)

North West university
02.2020 - 07.2021

Bachelor of Science -

North West University
04.2001 - 04.2021

No Degree - National Certificate in Design Techniques

Red & Yellow Creative School of Business
04.2001 -

Sales consultant as a casual

NWJ JEWELLERY STORE
1 2022 - 1 2023

Admission to bachelor's degree - undefined

Engabezweni secondary school

Similar Profiles

CREATE PROFILE
MATODZI THOBEKILE MALAZAFirst Job Learner