Matodzi Peter Ramarumo
Senior Project Manager
Midrand
Summary
Dynamic Senior Manager with expertise in project management, skilled in strategically planning, implementing, and overseeing initiatives to drive business growth and operational efficiency. Proven track record of fostering a culture of transparent communication and collaboration among teams. Committed to tackling new professional challenges within a growth-oriented organization. Passionate about delivering impactful results and enhancing organizational performance through innovative solutions.
Overview
26
26
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Manager (PMO)
Multichoice Africa
03.2019 - 06.2025
- Led the customer-facing service and support delivery practice for multiple strategic accounts across South Africa and other African markets.
- Drove exceptional customer experience, achieved strong business results, and delivered digital transformation initiatives through multi-disciplinary teams and large partner ecosystems.
- Oversaw engagements with 300+ partner resources (offshore and onshore), ensuring consistent, high-quality delivery aligned to contractual KPIs.
- Designed and executed data-driven quality assurance models to ensure predictable delivery outcomes.
- Defined and enforced governance frameworks around contractual KPIs for development, quality, and deployment.
- Implemented scorecard-based KPI controls and real-time Azure DevOps dashboards for end-to-end SDLC monitoring.
- Developed and rolled out Standard Operating Models and engagement strategies for development teams in complex, integrated ecosystems.
- Established fact-based escalation and resolution frameworks to improve issue turnaround time and stakeholder confidence.
- Key driver in application solutioning and architectural reviews to achieve optimal software performance.
- Spearheaded architecture and integrations across multiple large-scale projects involving third-party vendors.
- Delivered multiple cloud-based OTT applications (Self-Service, VoD & Streaming) using hybrid architecture—enabling competition against global players like Netflix, Amazon Prime, and Disney+ in the African market.
- Guided the design of sustainable, scalable architectures while optimizing resource utilization.
- Led budgeting, product roadmap financial planning, and secured funding for IT operations and transformation programs.
- Implemented business portfolio revenue management strategies, aligning investment priorities with measurable ROI.
- Balanced commercial and functional operating models to achieve strategic business outcomes.
- Built and maintained strong, trust-based relationships with engineering teams, product owners, business stakeholders, and C-level executives.
- Managed escalations from business, IT stakeholders, and vendors—ensuring transparency and timely resolution.
- Facilitated workshops, reviews, and governance meetings to align delivery with evolving business needs.
Senior Project Manager
BCX
09.2014 - 02.2019
- Successfully led Telco and IT infrastructure rollouts for Mall of Africa and Waterfall City, two landmark developments, ensuring delivery met quality, budget, and timeline requirements.
- Managed diverse portfolios for multinational customers, delivering Access & Data services across local and global projects in industrial, banking, and government sectors.
- Implemented Telkom National Interest Projects using PMBOK methodology and relevant industry standards.
- Established and mobilized a Centre of Excellence within Service Delivery Management to build high-performance teams and improve operational outcomes.
- Developed and implemented governance frameworks with service providers, improving accountability, quality, and customer satisfaction.
- Develop and execute Service Delivery Management strategies aligned with corporate goals.
- Define departmental KPIs and performance management models to drive measurable results.
- Manage divisional Profit & Loss (P&L) and ensure projects remain within budget.
- Oversee operational process development for efficiency and consistency in delivery.
- Create and enforce governance frameworks with service providers.
- Ensure billing accuracy and resolve account disputes.
- Monitor programmatic and operational effectiveness, implementing improvements as needed.
- Build and maintain strong relationships with customers, strategic partners, and internal stakeholders (Sales, Technical, Solutions Architecture).
- Participate in high-level client, vendor, and partner meetings to review progress, provide strategic input, and ensure objectives are met.
- Collaborate with partners to meet and exceed customer expectations.
- Lead and mentor Managers and Specialists to ensure successful project completion.
- Foster a culture of continuous improvement and high performance.
Global Project Manager and Partner Manager
Telkom SA
09.2012 - 08.2014
- Execute the Service Delivery Management Strategy in alignment with overall organizational objectives.
- Develop and implement operational processes to improve efficiency and performance.
- Drive divisional Profit & Loss (P&L) performance while managing budgets and expenses within set parameters.
- Create departmental goals, measure progress, and develop KPIs and operational performance models to track success.
- Lead strategic projects and provide targeted support for key customers and high-priority accounts.
- Develop and implement governance frameworks with service providers.
- Ensure compliance with billing accuracy and resolve disputes across all relevant accounts.
- Oversee partner management to meet business objectives and customer expectations.
- Establish and maintain strong relationships with internal stakeholders (Sales, Technical, Solutions Architecture) to support end-customer needs.
- Collaborate with strategic partners to meet and exceed customer expectations.
- Participate in meetings with clients, colleagues, vendors, and stakeholders to review progress, provide feedback, and drive results.
- Ensure accurate representation of the company’s brand across all marketing materials.
- Develop and implement marketing strategies to promote products and services.
- Contribute to the creation of new products or services in response to changing market demands.
- Manage a team of Managers and Specialists to ensure timely, on-budget project completion.
- Build and mobilize a Centre of Excellence within Service Delivery Management through high-performance team development.
- Foster a culture of continuous improvement and knowledge sharing across teams.
Service Delivery Manager
Telkom SA
04.2010 - 08.2012
- Establish and implement short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures.
- Provide strategic advice and recommendations to leadership on new or revised operational policies, practices, and procedures.
- Develop and implement operational strategies to meet evolving business requirements.
- Ensure alignment with Telkom National Interest Projects using PMBOK methodology and relevant industry guidelines.
- Drive excellence in service delivery and project management to ensure quality, consistency, agility, and customer satisfaction.
- Develop and implement governance frameworks with service providers.
- Establish and enforce best practices in service and project delivery, ensuring compliance with strategic objectives.
- Monitor and evaluate programmatic and operational effectiveness, implementing changes for continuous improvement.
- Interface with customers and strategic partners to achieve service deployment objectives across existing and new accounts.
- Provide consultation on IT systems and engagements with strategic service providers.
- Support key strategic customers and projects through targeted delivery initiatives.
- Analyze, design, document, and implement internal reporting systems and operational procedures.
- Enable the Service Delivery Management and Project Management Office to meet and exceed customer expectations.
- Lead the implementation of strategic projects within the telecom sector, ensuring measurable business impact.
Field Network Technician
Telkom SA
12.1999 - 03.2010
- Installed, repaired, and maintained Telkom’s optic fiber and copper cable network for residential, commercial, and corporate clients.
- Monitored progress of network build and maintenance contracts, ensuring compliance with Telkom standards and timelines.
- Conducted quality assurance inspections on newly built fiber routes to verify installation integrity and performance.
- Delivered data network installations and performed fault troubleshooting for Telkom’s corporate customers.
- Provided after-hours and overtime support to resolve customer outages and urgent escalations.
- Ensured adherence to safety standards and operational guidelines across all network activities.
Education
Matric -
Mathshekge Secondary High School
01.1995
High School Diploma -
Cranefield College
Johannesburg, South Africa 04.2001 -
N6 Engineering Services - Communication Engineering, Industrial Electronics, Mathematics, Digital Electronics
Central Johannesburg College
01.2002
Skills
Cisco Certified Network Associate
Certification
CCNA 2009
Reasons for Leaving
- Reason for leaving for BCX and Telkom: For my career growth and new opportunity to manage Software Development Lifecycle Projects
- Reason for Multichoice SA: To take a break from corporate activity and thereafter seek a new venture after short break
Core Competencies
- Program Portfolio Management
- Digital Transformation Strategy
- Strategy Planning & Leadership
- Cost/ Budget and Revenue Management
- Global Client Management
- Risk Management
- Project Management
- Service Delivery Management
- Business Analysis and Roadmap
- Resource Management
- Team Management
- IT Operations
Accomplishments
- Collaborated with team of 15 in the development of Showmax Relaunch.
- Achieved successful outcome through effectively helping with the Development and Project team.
- Supervised team of 10 staff members.
Sports fanatic ( F1 motorsports and soccer)
I am staunch supporter of the formula one ( Lando Noris) and in English Premier League I support Liverpool and at home I support Kaizer Chiefs
Timeline
Senior Manager (PMO)
Multichoice Africa
03.2019 - 06.2025
Senior Project Manager
BCX
09.2014 - 02.2019
Global Project Manager and Partner Manager
Telkom SA
09.2012 - 08.2014
Service Delivery Manager
Telkom SA
04.2010 - 08.2012
High School Diploma -
Cranefield College
04.2001 -
Field Network Technician
Telkom SA
12.1999 - 03.2010
N6 Engineering Services - Communication Engineering, Industrial Electronics, Mathematics, Digital Electronics
Central Johannesburg College
Matric -
Mathshekge Secondary High School
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