MATOBO LORRIDAH SEBOPA
PRETORIA
Summary
Detail-oriented Bachelor of Commerce graduate in Supply Chain & Operations Management with expertise in logistics, procurement, and operations strategy. Experienced in financial advisory, client engagement, and sales support. Skilled in data management, document handling, and office software, enhancing administrative efficiency. Knowledgeable in applying organisational policies and legislation to optimise daily operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Facilitator (LSA)
Shout It Now
09.2024 - 11.2025
- Guided and supported peers on academic, social, and institutional matters, fostering a supportive community.
- Conducted peer engagement sessions and presentations to raise awareness of student support services.
- Promoted institutional policies, programs, and student support services.
- Assisted new students with orientation and adjustment to the school/university environment.
- Encouraged positive behaviour, leadership, and teamwork among peers.
- Acted as communication link between students and administration, ensuring student concerns were effectively addressed.
- Maintained confidentiality and professionalism when handling student concerns.
- Assisted with event coordination and campus activities.
Merchandiser (Part-Time/Contract)
Shoprite Retail Store
04.2023 - 03.2024
- Set up promotional displays to attract customers and align with marketing standards.
- Arranged products according to planograms to optimise customer engagement and sales.
- Monitored stock levels and coordinated replenishment to maintain product availability.
Facilitator (LSA)
Gauteng Department of basic Education
03.2021 - 04.2023
- Designed and facilitated group processes to foster collaboration, providing coaching and training to help participants build an effective learning community in a safe environment.
- Supported learners with learning barriers by collaborating with parents, educators, social workers, SAPS, and NGOs to create a holistic support system.
- Organised and facilitated events and activities, including Reading Festivals, HIV/AIDS Day, and World Book Day, to promote literacy and community engagement.
Personal Financial Adviser
Old Mutual
03.2020 - 10.2020
- Implemented effective sales strategies to achieve sales targets and contribute to overall business goals.
- Monitored client accounts and addressed inquiries and concerns to enhance customer service experience in call centre.
- Engaged with customers to share information on new products, enhancing their awareness and engagement.
Facilitator (LSA)
Gauteng Department of basic Education
03.2017 - 03.2019
- Designed and facilitated group processes to encourage participation, foster collaboration, and create a safe learning environment for all participants.
- Supported learners with learning barriers by collaborating with parents, educators, social workers, SAPS and NGOs to enhance educational outcomes.
- Organised inclusive events and activities, such as Reading festivals and awareness days, to promote literacy and community engagement.
Call centre agent (project)
Statistics South Africa
06.2016 - 11.2016
- Ensured 100% completion of assigned questionnaires while maintaining high levels of data accuracy and quality control.
- Conducted face-to-face interviews, explaining survey objectives to respondents to enhance cooperation and accuracy of responses.
- Reviewed and resolved data inconsistencies before submission to supervisors, maintaining data integrity.
- Collaborated effectively with supervisors and team members to ensure smooth project implementation.
- Met daily and weekly reporting targets under strict deadlines.
- Applied confidentiality policies, ethical standards, and official data collection procedures in line with national statistical requirements.
- Collected and verified demographic and socio-economic data from designated special dwelling units within allocated timeframes, ensuring comprehensive dataset for analysis.
Fieldwork Supervisor (Census project)
Statistics South Africa
09.2011 - 12.2011
- Supervised and coordinated a team of enumerators within assigned enumeration areas.
- Trained and supported enumerators with guidance and resources to enhance field performance.
- Monitored daily field activities to ensure full area coverage and adherence to census procedures.
- Managed time, resources, and team performance to meet strict national census deadlines.
- Reviewed and verified completed questionnaires for accuracy, completeness, and quality control before submission.
- Compiled and submitted daily progress reports to senior management, highlighting team performance.
- Addressed field challenges and respondent queries to maintain operational efficiency.
- Ensured compliance with confidentiality policies, data protection standards, and census legislation.
Administrator
Bona Lesedi Secondary School
07.2010 - 08.2011
- Assisted Senior School Administrator with administration of student data, contributing to accurate record-keeping.
- Organised and maintained filing systems for efficient document retrieval.
- Capturing learner information on SASAMS.
- Facilitated school visitor experience by attending to walk-ins and managing appointments.
- Making calls on behalf of the principal.
- Printing out emails and distributing them to relevant departments.
- Typing question papers and memoranda, meeting minutes.
Education
Bachelor of commerce - Supply Chain and Operations Management
University of South Africa
Pretoria, GP12-2024
Higher certificate - Economics Management Science
University of South Africa
PRETORIA12-2021
NQF5 - Management Assistant (N4, N5, N6)
Tshwane North College TVET
Pretoria, GP12-2013
Senior Certificate - COMMERCIAL SCIENCE
Thaba Jabula Secondary
Johannesburg, GP12-2007
Skills
- Facilitation techniques
- Microsoft Office proficiency
- Participant engagement
- Leadership skills
- Decision facilitation
- Evaluation methods
- Data collection
- Data analysis
- Documentation oversight
- Operations management
- Procurement logistics
- Inventory management
- Time management
- Adaptability to changing priorities
- Team collaboration
- Client relationship management
- Communication skills
- Verbal and written communication
- Active listening
- Emotional awareness
- Conflict resolution
- Interpersonal skills
- Relationship building
- Self-awareness
- Confidentiality maintenance
- Confidentiality
- Microsoft Office proficiency
- Group dynamics
- Adaptability
- Advocacy techniques
- Customer service excellence
- Mental health planning
- Participant engagement
- Mental health planning
- Customer service excellence
Certification
- Facilitate a peer education intervention, ETDP. SETA, 2017-01-01
- Occupational Health, Safety and Environment, Institute for Sustainable Risk Management, 2016-01-01
References
- Mrs Buyisile, District Coordinator, Shout It Now, (+27) 83 360 4838
- Miss Kiewiet, Teacher, Pretoria Secondary School, (012) 322 9943, (+27) 76 161 5151
- Mr Mbasela, Senior Administrator, Tshwane South District Department of Basic Education, (012) 401 6582, (+27) 76 915 0490
Timeline
Facilitator (LSA)
Shout It Now
09.2024 - 11.2025
Merchandiser (Part-Time/Contract)
Shoprite Retail Store
04.2023 - 03.2024
Facilitator (LSA)
Gauteng Department of basic Education
03.2021 - 04.2023
Personal Financial Adviser
Old Mutual
03.2020 - 10.2020
Facilitator (LSA)
Gauteng Department of basic Education
03.2017 - 03.2019
Call centre agent (project)
Statistics South Africa
06.2016 - 11.2016
Fieldwork Supervisor (Census project)
Statistics South Africa
09.2011 - 12.2011
Administrator
Bona Lesedi Secondary School
07.2010 - 08.2011
Bachelor of commerce - Supply Chain and Operations Management
University of South Africa
Higher certificate - Economics Management Science
University of South Africa
NQF5 - Management Assistant (N4, N5, N6)
Tshwane North College TVET
Senior Certificate - COMMERCIAL SCIENCE
Thaba Jabula Secondary