Summary
Education
Work History
Skills
Work Availability
Work Preference
Languages
GeneralManager
Matlhodi Salica Ntlailane

Matlhodi Salica Ntlailane

Resort Manager
Brits,North West Province

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Resort Manager position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Education

Hospitality Management

Damelin

Diploma in Office Administration

College Campus

Customer Relationship Management

The Learning Organization

Hospitality, Food And Beverage Service

Hospitality Course

Crowd Management Course

Carnival College

Work History

Resort Manager

Grace Communion International
Bela bela
11.2020 - Current

Train Driver

Metrorail Prasa
Pretoria
10.2006 - 05.2015
  • Contributed to improved overall efficiency within the rail network through collaborative problem-solving efforts with colleagues from various departments.
  • Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
  • Served as an ambassador for the company brand through professional conduct both on-boarding trains and at station platforms.
  • Played a key role in maintaining positive company reputation by consistently providing high-quality service to passengers, addressing concerns or complaints with professionalism and empathy.

Team Waitress

Carnival Cruise Lines
Miami , Florida USA
07.2003 - 03.2005
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Sales Administrator

Gomma Gomma Steinhoff
Pretoria North
05.2001 - 05.2003
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.

Skills

Guest satisfaction

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)
Spanish
Elementary (A2)
Matlhodi Salica NtlailaneResort Manager