MATILDA HAICK
Kumasi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
TELLER AND CUSTOMER CARE
STANBIC BANK GHANA LTD
01.2019 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
TELLER AND CUSTOMER CARE OFFICER
ACCESS BANK GHANA LTD
08.2016 - 12.2018
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
Education
Master of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA11.2022
Bachelor of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA11.2017
Higher National Diploma - Entrepreneurship And Finance
KUMASI TECHNICAL INSTITUTE
KUMASI -GHANA08.2012
Skills
- Currency Packaging
- Exceptional Customer Service
- Excellent Communication Skills
- Balance Transfers
- Compliance, Banking Laws and Regulations
- Investment Product Sales
- Strong Sense of Banking Ethics
- Cash Vault Auditing
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
TELLER AND CUSTOMER CARE
STANBIC BANK GHANA LTD
01.2019 - Current
TELLER AND CUSTOMER CARE OFFICER
ACCESS BANK GHANA LTD
08.2016 - 12.2018
Master of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Higher National Diploma - Entrepreneurship And Finance
KUMASI TECHNICAL INSTITUTE
Similar Profiles
COSMAS NFAAZIE NYUURCOSMAS NFAAZIE NYUUR
CUSTOMER SERVICE CONSULTANT at STANBIC BANK GHANA LIMITED, WA, GHANA LIMITEDCUSTOMER SERVICE CONSULTANT at STANBIC BANK GHANA LIMITED, WA, GHANA LIMITED
Albert Jephtha AnokyeAlbert Jephtha Anokye
Acting Manager at Stanbic Bank Ghana LtdActing Manager at Stanbic Bank Ghana Ltd
Janet Oduraa AduJanet Oduraa Adu
Manager ,Client Access at Stanbic Bank Ghana LimitedManager ,Client Access at Stanbic Bank Ghana Limited
Maame Aba Abokuma BaffoeMaame Aba Abokuma Baffoe
Service Quality Analyst at Stanbic Bank Ghana Limited, Central Fulfilment Unit-Voice BranchService Quality Analyst at Stanbic Bank Ghana Limited, Central Fulfilment Unit-Voice Branch
Offin PadmoreOffin Padmore
Teaching Instructor at Ghana Education ServiceTeaching Instructor at Ghana Education Service