Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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MATILDA HAICK

MATILDA HAICK

Kumasi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

TELLER AND CUSTOMER CARE

STANBIC BANK GHANA LTD
01.2019 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

TELLER AND CUSTOMER CARE OFFICER

ACCESS BANK GHANA LTD
08.2016 - 12.2018
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted with training of new tellers on policies and procedures.

Education

Master of Science - Logistics And SupplyChain Management

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA
11.2022

Bachelor of Science - Logistics And SupplyChain Management

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA
11.2017

Higher National Diploma - Entrepreneurship And Finance

KUMASI TECHNICAL INSTITUTE
KUMASI -GHANA
08.2012

Skills

  • Currency Packaging
  • Exceptional Customer Service
  • Excellent Communication Skills
  • Balance Transfers
  • Compliance, Banking Laws and Regulations
  • Investment Product Sales
  • Strong Sense of Banking Ethics
  • Cash Vault Auditing

Languages

English
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Timeline

TELLER AND CUSTOMER CARE

STANBIC BANK GHANA LTD
01.2019 - Current

TELLER AND CUSTOMER CARE OFFICER

ACCESS BANK GHANA LTD
08.2016 - 12.2018

Master of Science - Logistics And SupplyChain Management

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Bachelor of Science - Logistics And SupplyChain Management

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Higher National Diploma - Entrepreneurship And Finance

KUMASI TECHNICAL INSTITUTE

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MATILDA HAICK