MATILDA HAICK
Kumasi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
TELLER AND CUSTOMER CARE
STANBIC BANK GHANA LTD
01.2019 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
TELLER AND CUSTOMER CARE OFFICER
ACCESS BANK GHANA LTD
08.2016 - 12.2018
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
Education
Master of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA11.2022
Bachelor of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA11.2017
Higher National Diploma - Entrepreneurship And Finance
KUMASI TECHNICAL INSTITUTE
KUMASI -GHANA08.2012
Skills
- Currency Packaging
- Exceptional Customer Service
- Excellent Communication Skills
- Balance Transfers
- Compliance, Banking Laws and Regulations
- Investment Product Sales
- Strong Sense of Banking Ethics
- Cash Vault Auditing
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
TELLER AND CUSTOMER CARE
STANBIC BANK GHANA LTD
01.2019 - Current
TELLER AND CUSTOMER CARE OFFICER
ACCESS BANK GHANA LTD
08.2016 - 12.2018
Master of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science - Logistics And SupplyChain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Higher National Diploma - Entrepreneurship And Finance
KUMASI TECHNICAL INSTITUTE