Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
References
Timeline
Generic

Matiisetso Shobane

Vosloorus

Summary

A dedicated and detail-oriented Administration Officer with a strong background in customer service and filing, particularly within a payroll department. Proven ability to handle high-volume inquiries, maintain accurate records, and ensure smooth payroll processing, while providing exceptional support to both employees and management. Accomplished clerical and financial professional with extensive experience at Tshikululu Social Investments. Expert in invoice processing, cash handling, and customer service with a proven ability to manage high-pressure situations and ensure financial policy compliance. Adept in maintaining accuracy and facilitating smooth operations across departments.

Overview

23
23
years of professional experience

Work History

CLERK (SERVICES, ENQUIRIES, AND PAY POINTS)

Tshikululu social Investments NPC
07.2022 - Current
  • Performed diverse clerical and administrative duties to support financial operations.
  • Executed financial tasks, including data entry and processing invoices, receipts, and payments.
  • Captured and maintained accurate records of financial transactions in designated systems.
  • Assisted in account reconciliations, identifying discrepancies and escalating issues as needed.
  • Supported preparation of monthly, quarterly, and annual financial reports and summaries.
  • Processed journal entries for accurate allocation of expenditures and revenues under supervision.
  • Liaised with departments and stakeholders to resolve queries related to billing and payments.
  • Ensured compliance with financial policies by monitoring budget allocations and expenditures.
  • Developed organizational filing systems for confidential customer records and reports.
  • Utilized computer software programs to create reports, labels, forms.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Admin officer (Filing and Customer Service)

Tshikululu social Investments NPC
06.2015 - 06.2022
  • Maintain organized filing systems (physical and digital) for all payroll-related documents, including time sheets, pay stubs, tax forms, and employee records.
  • Ensure accurate and timely entry and update of payroll documentation in compliance with company and legal requirements.
  • Uphold strict confidentiality and data protection standards when handling sensitive employee payroll information.
  • Assist payroll staff with document sorting, scanning, labelling, and other administrative support functions.
  • Retrieve, archive, and manage records in accordance with payroll document retention schedules.
  • Verify completeness and accuracy of documents before filing to ensure reliable recordkeeping.
  • Support audit preparations by organizing and providing relevant payroll files to auditors or HR staff.
  • Communicate effectively with payroll and HR teams to ensure documentation needs are met.
  • Serve as the primary point of contact for employee payroll inquiries, providing prompt, courteous, and accurate information.
  • Assist employees with questions related to pay slips, tax deductions, benefits, and direct deposit details.
  • Investigate and resolve payroll discrepancies or concerns in coordination with payroll specialists.
  • Maintain up-to-date records of employee interactions, requests, and resolutions to ensure accountability and tracking.
  • Escalate complex or sensitive payroll issues to appropriate personnel while ensuring clear and timely communication.
  • Educate employees on payroll processes, deadlines, and relevant policies to improve understanding and reduce repeat inquiries.
  • Prepare and distribute routine payroll correspondence and notifications to staff.
  • Support continuous improvement of payroll service delivery by identifying common issues and suggesting process enhancements.
  • Ensure compliance with data privacy and confidentiality regulations when handling employee payroll information.

RECEPTIONIST (FACILITIES DEPARTMENT)

Tshikululu Social Investments NPC
10.2014 - 05.2015
  • Responsible for maintaining a clean environment by complying with procedures, rules and regulations of the reception area.
  • Screen and answer all incoming calls.
  • Handle caller's inquiries whenever possible (80 lines).
  • Re-direct calls as appropriate and take adequate messages when required.
  • Assist and direct visitors by maintaining employees and department directories by giving instructions.
  • Open and date stamp all general correspondence.
  • Maintain the general filing system and file all correspondence.
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls.
  • Maintains security by following procedures.
  • Monitoring logbook, issuing visitors access cards and wireless vouchers.
  • Order refreshments, breakfast and lunch for staff/ visitors.
  • Arranging courier's deliveries and collections for the company.
  • Marking attendance staffs register and ordering of stationary.

SPECIALIST SALES ASSOCIATE

Foschini (Pty) Ltd
10.2008 - 09.2011
  • Greet each customer with a friendly attitude.
  • Manage client check out including cash and credit interactions.
  • Assist customers with self-checkout process.
  • Bag customer items at check out.
  • Assist with store cleanup and restock as redirected.
  • Merchandising stock.
  • Opening new accounts.
  • Customer service.
  • Stock taking quarterly.
  • Daily counts for brands to control stock loss.
  • Assist with visual merchandising.
  • Attending workshops.
  • Reason for leaving: Went back to UJ to complete my Degree.

SECRETARY (EXECUTIVE COMMITTEE)

St James Youth Forum
01.2002 - 12.2003
  • Writing and reading minutes.
  • Drafting memorandums and code of conduct.
  • Administration.
  • Arrange the chairperson's diary.
  • Attend meetings.
  • Handling confidential information in line with the organisation's protocol.
  • Making travelling and accommodation arrangements for staff members and executive committee.
  • Ordering and managing stationary.
  • Reason for leaving: Change of Executive Committee.

Education

Bachelor of Commerce Honours - Business Administration (Finance)

Mancosa
true
12-2026

Short Course: Certificate - Project Management

Cursa
online
06.2024

Bachelor of Technology Degree - Business Administration

University of Johannesburg
Auckland Park
01.2012

National Diploma - Management

University of Johannesburg
Auckland Park
01.2006

Senior Certificate (Matric) -

P.T. Xulu Secondary School
Vosloorus
01.2002

Skills

  • Financial reconciliation
  • Customer Service Excellence
  • Administrative Support
  • Financial reporting
  • Invoice and payment processing
  • Time management skills
  • Ability to work independently
  • Ability to meet tight deadlines
  • Excellent attention to detail
  • Taking dictation
  • Good concentration skills
  • Managing correspondence
  • Maintaining files
  • Project management
  • Team collaboration
  • Data entry

Accomplishments

  • Awarded Certificate for recognition of my unwavering dedication and consistent efforts throughout the year., 12/14/23, Tshikululu Social Investment (on behalf of Anglo American Platinum Team)
  • Awarded certificate of best Team Award., 11/10/20, Tshikululu Social Investment
  • Awarded certificate for excellent in customer service., 09/04/10, Foschini (Pty) Ltd
  • Awarded certificate for dedication to my job., 10/07/10, Foschini (Pty) Ltd
  • Awarded certificate of prestigious award., 12/08/01, St James Youth forum
  • Achieved certificate of completing networking, personal branding and career., 02/24/17, Tshikululu Social Investment
  • Awarded certificate for best visual employee., 10/06/11, Foschini (Pty) Ltd

Languages

First Language, C2, C2, B1, B2, A1, B1

Languages

Sesotho
First Language
English
Proficient (C2)
C2
IsiZulu
Proficient (C2)
C2
Setswana
Intermediate (B1)
B1
Xhosa
Intermediate (B1)
B1
Sepedi
Intermediate (B1)
B1
Afrikaans
Beginner
A1

References

References available upon request.

Timeline

CLERK (SERVICES, ENQUIRIES, AND PAY POINTS)

Tshikululu social Investments NPC
07.2022 - Current

Admin officer (Filing and Customer Service)

Tshikululu social Investments NPC
06.2015 - 06.2022

RECEPTIONIST (FACILITIES DEPARTMENT)

Tshikululu Social Investments NPC
10.2014 - 05.2015

SPECIALIST SALES ASSOCIATE

Foschini (Pty) Ltd
10.2008 - 09.2011

SECRETARY (EXECUTIVE COMMITTEE)

St James Youth Forum
01.2002 - 12.2003

Bachelor of Commerce Honours - Business Administration (Finance)

Mancosa

Short Course: Certificate - Project Management

Cursa

Bachelor of Technology Degree - Business Administration

University of Johannesburg

National Diploma - Management

University of Johannesburg

Senior Certificate (Matric) -

P.T. Xulu Secondary School

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Matiisetso Shobane