MATHUKWANE PIENKIE MAENETSHA
MODJADJISKLOOF
Summary
Dynamic professional with a proven track record in sales and financial advising, notably at AVBOB. Excelled in relationship building and sales expertise, consistently exceeding customer expectations and fostering loyalty. Skilled in cash register operation and adept at transforming challenges into opportunities, significantly enhancing customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Sales Clerk
AH ERNST EN SEUNS
07.2022 - 09.2024
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Financial Advisor
AVBOB
02.2016 - 03.2020
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Floor Assistant
SANTAS FABRIC MAGIC
03.2015 - 02.2016
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
- Proactively identified opportunities for improvement in store operations, making suggestions to supervisors for process changes when applicable.
- Aided in visual merchandising efforts, creating visually appealing displays that showcased products effectively.
Sales Consultant
BRADLOWS
11.2011 - 02.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Consultant
OK Furniture
10.2009 - 11.2011
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Housekeeping
- Prospecting
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
NATIONAL DIPLOMA IN BUSINESS MANAGEMENT - CUSTOMER RELATIONS
MOPANI FET COLLEGE
Phalaborwa, South Africa12-2008
High School Diploma -
MODUBATSE HIGH SCHOOL
Ga-Kgapane, South Africa12-2006
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Product knowledge
- Relationship building
Additional Information
PROFFESSIONAL ,ENERGETIC AND PERSONABLE SALESPERSON WITH EXPERIENCE COMPLETING SALES,HELPING CUSTOMERS AND CLIENTS ,PROCESSING AND RECEIVING PAYMENTS. IM A RELIABLE AND EFFECIENT TEAM PLAYER WITH GOOD COMMUNICATION SKILLS AND ATTENTION TO DETAIL WITH PASSION FOR BUILDING IMPACTFUL RELATIONSHIPS WITH CUSTOMERS AND CLIENTS.
Languages
English
Bilingual or Proficient (C2)
AFRIKAANS
Intermediate (B1)
TSHONGA
Bilingual or Proficient (C2)
ISIZULU
Advanced (C1)
SETSWANA
Advanced (C1)
SESOTHO
Bilingual or Proficient (C2)
Timeline
Sales Clerk
AH ERNST EN SEUNS
07.2022 - 09.2024
Financial Advisor
AVBOB
02.2016 - 03.2020
Floor Assistant
SANTAS FABRIC MAGIC
03.2015 - 02.2016
Sales Consultant
BRADLOWS
11.2011 - 02.2014
Sales Consultant
OK Furniture
10.2009 - 11.2011
NATIONAL DIPLOMA IN BUSINESS MANAGEMENT - CUSTOMER RELATIONS
MOPANI FET COLLEGE
High School Diploma -
MODUBATSE HIGH SCHOOL
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