Mathudi Prudence Nyuswa
Office Administrator
Johannesburg
Summary
Dynamic Paralegal Specialist with a proven track record at Richard Spoor Inc Attorneys, excelling in document management and client communication. Enhanced office efficiency through meticulous scheduling and effective leadership, resulting in improved productivity. Recognized for exceptional organizational skills and a commitment to maintaining confidentiality in high-pressure environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Paralegal Specialist
Richard Spoor Inc Attorneys
04.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
Legal Secretary
Sali Attorneys
09.2020 - 03.2023
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Received and placed telephone calls to clients and prospective clients.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Developed and maintained filing and retrieval systems.
- Transcribed legal documents and phone conversations.
- Filed documents with courts on behalf of attorney.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Created, indexed, and maintained client binders.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
Legal Secretary
R.S. Madzivhandila Attorneys
07.2017 - 08.2019
- Contributed to the successful resolution of numerous cases by closely monitoring deadlines and ensuring all necessary paperwork was submitted on time.
- Maintained confidentiality of sensitive client information while handling high-profile cases in a discreet manner.
- Collaborated with colleagues to develop more efficient office procedures, resulting in reduced administrative burdens for attorneys.
- Expertly managed heavy call volume from clients seeking updates or requesting consultations with attorneys.
- Reduced caseload backlog by prioritizing tasks and effectively delegating responsibilities to support staff.
- Strengthened attorney-client relationships through empathetic listening skills, clear communication, and prompt follow-up actions.
- Provided essential support during settlement negotiations, ensuring attorneys had all necessary documentation and information at their fingertips.
- Supported successful litigation efforts through meticulous proofreading of briefs, pleadings, and other court documents.
- Improved document organization with a comprehensive filing system that allowed for easy access to essential case materials.
- Assisted in drafting complex legal documents such as affidavits, subpoenas, deposition notices, and motions to ensure accuracy and compliance with court requirements.
- Provided crucial assistance during trials by organizing exhibits, coordinating witness appearances, and managing logistical details.
- Enhanced attorney productivity by efficiently managing schedules, appointments, and correspondence.
- Streamlined legal research processes for quicker case preparation and improved outcomes.
- Coordinated travel arrangements for attorneys attending out-of-town conferences or meetings with minimal disruption to their schedules.
- Expedited trial preparation by thoroughly reviewing discovery materials, summarizing key points, and identifying potential witnesses.
- Assisted with preparation of trial materials and documents.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prepared and processed invoices for attorney billing.
- Researched and identified legal precedents and statutes.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Conducted research on legal cases and prepared summaries for attorneys.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Developed and maintained filing and retrieval systems.
- Filed documents with courts on behalf of attorney.
- Created, indexed, and maintained client binders.
Receptionist
Mohammed Randera & Associates
02.2016 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved client problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed appointment scheduling and calendar updates, ensuring punctuality and preparedness for all meetings.
- Assisted in the preparation of presentation materials, contributing to successful meetings and conferences.
- Expedited invoice processing by accurately entering data into financial software programs.
- Ensured confidentiality of sensitive information by adhering to strict privacy policies when handling documents related to personnel records or legal matters.
- Streamlined expense reporting processes for executives by organizing receipts and preparing reimbursement forms.
- Maintained adequate levels of office supplies inventory, preventing shortages and disruptions in daily operations.
- Optimized meeting room usage by managing reservations effectively to prevent double bookings or conflicts.
- Handled incoming phone calls and email correspondence professionally, directing inquiries to appropriate parties promptly.
- Supported senior staff members with daily tasks, resulting in a more streamlined work environment.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Retail Specialist Consultant
River Island Rosebank Mall
06.2015 - 01.2016
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Increased sales revenue by promoting store promotions and upselling products.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Resolved customer complaints in professional and timely manner.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Specialist Consultant
Dr. Martens Rosebank Mall
09.2014 - 05.2015
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Enhanced store reputation through friendly interactions with customers from diverse backgrounds.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Streamlined checkout process by proficiently handling cash register operations, reducing wait times for customers.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bookkeeping Course
University of Cape Town
Cape Town, South Africa05-2026
Legal Secretary Course
Oxbridge Academy
Stellenbosch, South Africa 04.2001 -
GED -
Athlone Girls High School
Johannesburg, South Africa 04.2001 -
Skills
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Xhosa
Upper intermediate (B2)
Timeline
Paralegal Specialist
Richard Spoor Inc Attorneys
04.2023 - Current
Legal Secretary
Sali Attorneys
09.2020 - 03.2023
Legal Secretary
R.S. Madzivhandila Attorneys
07.2017 - 08.2019
Receptionist
Mohammed Randera & Associates
02.2016 - 06.2017
Retail Specialist Consultant
River Island Rosebank Mall
06.2015 - 01.2016
Retail Specialist Consultant
Dr. Martens Rosebank Mall
09.2014 - 05.2015
Legal Secretary Course
Oxbridge Academy
04.2001 -
GED -
Athlone Girls High School
04.2001 -
Bookkeeping Course
University of Cape Town