Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Manager Nail Technician
Matleho Trading Enterprise
01.2015 - Current
Cuticles
Massaging clients' hands, feet with soothing oil
Buffing and shining nails, applying wraps, artificial nails, polishes, nail art
Discussing nail services and treatments with clients
Removing nail polish, cleaning and trimming nails
Exfoliating and removing rough skin from the hands and feet
Adhering to the highest standards of sanitation, sanitizing tools and equipment
Recording and updating clients info, Marketing
Paying suppliers, buying stock
Administration Manager
Lyndhurst Auto
02.2012 - 11.2014
Responsible for maintenance of the floor
Submit invoices for signing up& handing over to Finance department
Settlements of accounts
Checking if vehicles are insured
Collection on outstanding accounts
Banking of cash
Balancing of Sales books
Managing filling system
Recording office expenditure and managing the budget
Overseeing the recruitment of new staff
Carrying out staff appraisal
Attending conferences and training
Reviewing and updating health and safety policies and ensuring they are observed
Receptionist
AON Benfield
01.2013 - 01.2014
Customer Service
Arrange stationery orders for staff
Faxing, Copying and filing Employee documents
Booking of boardrooms & stamping visitors parking tickets
Keep an updated telephone list
Updating of accounts when payment is made
Data capturing
Ordering of flowers
Keeping petty cash key
Financial Advisor
Liberty Life
02.2012 - 11.2012
Contacting clients and setting up appointments;
Conducting in depth review of clients' financial circumstances, current provision and future
Analyzing information and preparing plans best suited to individual clients requirements;
Completing risk analysis
Researching the market place and providing clients with information on new and existing products and services;
Designing financial strategies
Reviewing and responding to clients changing needs and financial circumstance
Promoting and selling financial products to meet given or negotiated targets
Explain documents to clients' the types of services that are to be provided
Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan;
Answer clients questions about the purposes and details of financial plans and strategies and making recommendations
Providing legendary client service to existing and new clients
General Manager
Sandton Auto Gas
12.2011 - 01.2012
Ordering of gas, interacting with customers
Overseeing and controlling funds, petty cash
Ensuring that employees adhere to safety measures and wear safety clothes
Maintain attendance register &filing of documents
Checking if vehicles are insured
Collection of outstanding account from customers
Faxing, typing, scanning of documents
Looking for new customers by calling different restaurants and shops
Locking up the company
Making sure that staff is on time
Resolving customer queries
Organizing and chairing meetings with staff
Plan maintenance needs for equipment and arranges services for trucks
Responsible for ensuring business run smoothly
Provide customer with information they require
Ensure that all expenditures if recorded
Manager
Blu Valley Hardware
11.2009 - 11.2011
Opening and locking of the shop
Ordering stock
Marketing
Hiring and firing of staff
Paying of salaries
Customer Service
Managing product inventory, goods display and stock taking
Minimizing loss due to theft and damage
Organizing training for employees
Compiling journal, balance sheet and General Ledger
Motivating employees and organizing team buildings
Registering employees with labour department
HR Co-ordinator
Ifihlile Aircon Corporation
08.2008 - 10.2009
Record equality and diversity related information
Check applications prior to the short listing process for declaration of convictions
Organize interviews for short listed candidates
Oversee the preparation and distribution of interview packs
Filling documents
Responsible for meeting and greeting candidates
Complete pre-employment check for preferred candidates in timely manner
Assist with the smooth induction of new staff
Make the necessary arrangement for new staff to attend training
Managing and recording of sickness absence records
To manage probation report, issuing probationary guidance
Managing and updating all HR Policies and procedures and policies systems and process
Assist in training and development
Minute taking and managing the notes for the HR Manager
Ensure security and maintaining confidentiality with the company
Ensure compliance with Health and Safety
Responsible for calculating leave for staff, exit questionnaires, updating structure charts
Full responsibility for the administration and management of Payroll service
Attending to staff queries
Donor Recruiter (marketing)
SANBS
08.2007 - 08.2008
Display posters prominently at donor sites
Phoning confirming clinics
Assist with the education regarding blood donation
Assist donors to complete applications
Teach donors the importance of donating blood
Collect advertising material
Submit monthly reports
Hand out badges to milestone donors and give donors gifts
Building donor loyalty
Meet and greet donors
Offer refreshments to donors and deal with queries
Monitor flow of the clinic
Recruit new donors
Pricking donors for blood type and encouraging them to donate
Sales Executive
McCarthy Volkswagen (MOTOR INDUSTRY)
03.2007 - 08.2007
Customer servicing meet and greet
Adhering to targets
Completing applications for new clients and calling them with the banks approval
Filling clients information
Completing required documents for car registrations
Calling clients for after service to check if they are happy with their delivered car
Understands automobiles by studying and demonstrating characteristics, capabilities and features, developing and qualifying buyers, closing sales
Develop buyers by maintain rapport with previous customers, suggest trade-ins, meeting prospects, greeting drop-ins, responding to queries
Closes sales by overcoming objections, asking for sales, negotiating price, completing sales contracts, explaining provision, explaining and offering warranties, services and delivers automobiles
Enhances dealership reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value
Attending trade exhibitions
Reviewing sales performance
Maintaining accurate records
Sales Executive
Daihatsu (CKM Multifranchise)
02.2006 - 03.2007
Customer servicing meet and greet
Adhering to targets
Cold calling and developing relationships with existing customers to make a sale
Completing applications for new clients and calling them with the banks approval
Filling clients information
Completing required documents for car registrations
Attending team meetings
Calling clients for after service to check if they are happy with their delivered car
Understands automobiles by studying and demonstrating characteristics, capabilities and features, developing and qualifying buyers, closing sales
Develop buyers by maintain rapport with previous customers, suggest trade-ins, meeting prospects, greeting drop-ins, responding to queries
Closes sales by overcoming objections, asking for sales, negotiating price, completing sales contracts, explaining provision, explaining and offering warranties, services and delivers automobiles
Enhances dealership reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value
Attending trade exhibitions
Reviewing sales performance
Maintaining accurate records
Listening to customers' requirements
Internal Marketer
WESBANK
04.2004 - 03.2007
Responsible for processing new business
Data capture information ton the in-house system
Load various contacts received form Marketers
Contact clients to verify and missing information
Building relationships with internal and external
Adhering to control and deadlines timeframe per application is 7 minutes
Liaising with various Wesbank departments and deals
Providing unequalled service to customers both internally and externally
Scoring deals, declining deals
Call Centre Agent
Dimension Data (AOL)
07.2000 - 02.2004
Billing customers for their internet usage, and emailing instant messages
Adhering to schedule
Assisting clients with re-setting password, unblocking accounts
Creating new accounts for customers, dealing with queries
Answer inbound calls from
Able to handle call in a pressure environment and timely
Education
High School Diploma -
Boston Business College
Roodepoort, South Africa
04.2001 -
Skills
Team leadership
Timeline
Manager Nail Technician
Matleho Trading Enterprise
01.2015 - Current
Receptionist
AON Benfield
01.2013 - 01.2014
Administration Manager
Lyndhurst Auto
02.2012 - 11.2014
Financial Advisor
Liberty Life
02.2012 - 11.2012
General Manager
Sandton Auto Gas
12.2011 - 01.2012
Manager
Blu Valley Hardware
11.2009 - 11.2011
HR Co-ordinator
Ifihlile Aircon Corporation
08.2008 - 10.2009
Donor Recruiter (marketing)
SANBS
08.2007 - 08.2008
Sales Executive
McCarthy Volkswagen (MOTOR INDUSTRY)
03.2007 - 08.2007
Sales Executive
Daihatsu (CKM Multifranchise)
02.2006 - 03.2007
Internal Marketer
WESBANK
04.2004 - 03.2007
High School Diploma -
Boston Business College
04.2001 -
Call Centre Agent
Dimension Data (AOL)
07.2000 - 02.2004
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