Mathotho Mirriam NALE

Work History

Community Health Care Center

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.

First National Bank

Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Served as an escalation point for complex or challenging cases, demonstrating expertise in problem resolution techniques.
Developed strong relationships with clients by providing attentive support, earning their trust and loyalty over time.
Identified potential areas of improvement in the customer journey, suggesting actionable solutions to management.
Championed a customer-centric culture within the organization by sharing insights on customer needs, expectations, and preferences with relevant stakeholders.
Analyzed feedback from customers to identify trends and make informed recommendations for process improvements.
Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.

First National Bank

Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Maintained high customer satisfaction standards to meet or exceed targets.

First National Bank

Processed customer transactions promptly, minimizing wait times.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Nando's Restaurant

Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Confirmed all cleaning tools and equipment were stored properly after use.
Used time management and efficient cleaning methods to meet deadlines.
Removed trash, debris and other waste materials from premises.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.