Mathew Zwelinzima Ntame

Acces control and cctv operator

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Supervised team of Number employees and provided training focused on maximizing overall performance.
• Collaborated closely with other departments within the organization to optimize workflow processes across teams.
• Enhanced team productivity by providing ongoing training and support to dispatch staff.
• Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
• Directed dispatching, routing, and tracking of Number fleet vehicles.

• Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
• Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
• Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
• Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
• Checked loads to identify contents and unauthorized or highly regulated materials.

• Controlled store inventory and reviewed cash handling and operations reports.
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

• Increased team efficiency by implementing streamlined project management strategies for painting projects.
• Mentored junior painters in proper techniques and safety protocols, enhancing overall team performance.
• Improved project profitability by skillfully negotiating prices with suppliers for high-quality yet cost-effective materials.
• Reduced callbacks and rework by consistently applying industry best practices in surface preparation and paint application.
• Ensured long-lasting results by properly sealing surfaces after painting to protect against damage caused by moisture or UV rays.