Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathews Sibanyoni

IT Technician
Soshanguve,GP

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Detail-oriented Job Title with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Skilled Job Title with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Skill.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of post-secondary education
17
17
years of professional experience

Work History

IT Support Specialist

National Department Of Health
Pretoria , South Africa
01.2019 - 01.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Assisted with updating technical support best practices for use by team.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Updated software to safeguard against security flaws.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Sales Consultant Representative

Truworths
Pretoria , South Africa
03.2004 - 03.2010
  • Trained and mentored new sales representatives.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.

Education

Certificate - IT System Support

Gijima Technology
Midrand
01.2019 - 01.2021

Certificate -

Advance Virtual Learning Group
Pretoria

Skills

Hardware upgrades

[Type] hardware

[Type] software

Operating system management

Helpdesk call support

Backup and recovery

Wireless area networking

Technical issues analysis

Data recovery

Software diagnosis

Desktop support

Network diagnostics

TCP/IP

Microsoft Outlook

Norton Antivirus software

Issue troubleshooting

User credential management

PC component diagnostics

Customer service expert

Technical Support

Wide-area Networks

Adobe and Adobe Flash

Windows 10

Timeline

IT Support Specialist

National Department Of Health
01.2019 - 01.2021

Certificate - IT System Support

Gijima Technology
01.2019 - 01.2021

Sales Consultant Representative

Truworths
03.2004 - 03.2010

Certificate -

Advance Virtual Learning Group
Mathews SibanyoniIT Technician