Reading books
Mathews Carvalho
Summary
Proven Surveillance Officer with a track record of enhancing public safety and security at Shock Proof Investments 96 Pty Ltd. Skilled in CCTV monitoring and adept at fostering positive relationships, significantly improving customer satisfaction. Demonstrates exceptional access control and problem-solving abilities, ensuring compliance with all regulations. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Friendly and outgoing Chauffeur proficient in safe operations, passenger transportation, and GPS mapping. Excellent communicator and problem solver with solid track record in the field. Developed excellent customer service and time management skills in professional driving environment. Proficient in safe driving practices and vehicle maintenance, ensuring passenger comfort and safety. Seeking to transition into new field, leveraging transferable skills in dynamic and service-oriented setting.
Overview
8
8
years of professional experience
Work History
Surveillance Officer
Shock Proof Investments 96 Pty Ltd
2023.10 - 2024.03
Casino Surveillance Officers are responsible for monitoring all activities within the gaming area of a casino, ensuring that all regulations are adhered to, and any suspicious activities are reported. They also provide assistance and support to casino staff and customers.
· Monitoring customer and employee behavior in the casino
· Responding to any suspicious behavior
· Controlling security cameras and recording footage
· Enforcing casino rules and regulations
· Identifying potential cheating and stealing.
Driver
Bolt South Africa
2019.01 - 2023.08
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Processing all payments transactions and confirmed with a client in transit.
Brand Visibility Specialist
Sebenzela Marketing Solution
2016.08 - 2018.12
Brand Visibility Specialist (Alcohol beverages) duties is to make an allocated number of visits/calls to township and rural area outlets as per the daily and weekly call cycle completing our unique 11 step call process.
- Complete performance reports for each outlet per visit/call.
- Place and track point-of sale equipment in the outlets.
- Manage the relationship with township business owners.
- Make sure that products meet the highest quality standards at all times.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented customer feedback system to inform product development.
- Observed packing operations to verify conformance to specifications.
Education
No Degree - Advanced Computer Literacy Certificate
Intuition Computer College
Pietermaritzburg, South Africa 2001.04 -
No Degree - Senior Certificate
Makhosonke High School
Greytown, South Africa 2001.04 -
Skills
CCTV monitoring
Access control
Facility patrols
Public safety awareness
Reporting skills
Audio monitoring
Customer assistance
Alarm monitoring
Decision-making
Time management abilities
Interests
Researching
Sports
Timeline
Surveillance Officer
Shock Proof Investments 96 Pty Ltd
2023.10 - 2024.03
Driver
Bolt South Africa
2019.01 - 2023.08
Brand Visibility Specialist
Sebenzela Marketing Solution
2016.08 - 2018.12
No Degree - Advanced Computer Literacy Certificate
Intuition Computer College
2001.04 -
No Degree - Senior Certificate
Makhosonke High School
2001.04 -