MATHEW LUBABALO NOPONDO
61B North Street, Pacaltsdorp, George, Western Cape
Summary
Results-driven professional with expertise in sales, data management, and customer service. Demonstrated ability to drive business growth through innovative marketing strategies and effective account management. Proven success in generating leads and building strong customer relationships, contributing to revenue generation and market expansion across various industries. Key strengths include strategic market planning, team leadership, and brand management.
Overview
10
10
years of professional experience
Work History
Senior Sales and Marketing Officer/Senior Sales Administrator
Africa Skills Private College( UXI Artisan Development)
George
09.2021 - Current
- Executed targeted marketing campaigns that strengthened brand positioning in digital and traditional arenas.
- Organized and facilitated recruitment events, expos, and open days to attract prospective students.
- Monitored market trends to continuously improve marketing strategies and outreach effectiveness.
- Ensured alignment of all marketing efforts with institutional objectives and brand identity.
- Generated leads through diverse marketing channels, including social media and direct outreach.
- Built strong relationships with prospective students, parents, and corporate partners.
- Oversaw CRM data accuracy and maintained comprehensive records of recruitment activities.
- Collaborated with admissions teams to streamline student onboarding processes.
Data Capture
Credit Gain Service( Blackbird Group)
Tygervalley, Bellville
08.2018 - 10.2019
- Captured and processed data from documents with high accuracy.
- Verified and cross-checked information against source documents.
- Created and maintained spreadsheets to organize data efficiently.
- Identified and rectified missing data and errors promptly.
- Maintained client relationships through regular updates and communication.
- Ensured confidentiality of sensitive information through strict security measures.
- Performed routine data backups to safeguard company databases.
- Assisted in data cleanup and quality control for improved accuracy.
Debt Collection and Customer Service
Sigma Financial LTD
Diep River, Cape Town
01.2017 - 05.2018
- Monitored assigned accounts to identify outstanding balances and initiate recovery actions.
- Developed action plans for collecting overdue payments while ensuring compliance with regulations.
- Updated account statuses and maintained database accuracy on a regular basis.
- Negotiated flexible payment plans aligning with customer needs and company objectives.
- Addressed complaints and inquiries to enhance customer satisfaction and retention.
- Established trust-based relationships with debtors to prevent future collection challenges.
- Conducted outreach through phone, email, and written correspondence for effective collections.
- Collaborated with finance and legal teams to resolve disputes and escalate cases as needed.
Sales Assistant
Timberland
Cape Town & George
10.2015 - 12.2016
- Created welcoming atmosphere by greeting customers upon entry.
- Provided assistance in locating products and offered tailored recommendations.
- Managed pre-orders for customers to ensure timely product availability.
- Addressed customer inquiries and resolved complaints effectively.
- Maintained store cleanliness and organized merchandise displays to enhance shopping experience.
- Operated cash register, ensuring accurate transaction handling.
- Conducted inventory management tasks, including stock checks and deliveries.
- Restocked shelves and ensured all products were properly labeled.
Education
Project Management NQF 5 - Project Management
Africa Skills Private College(UXI Artisan Development)
George, Western Cape 01-2025
High School Diploma -
Africa Skills Private College(UXI Artisan Development)
George, Western Cape09-2022
High School Diploma -
South Cape College
George, South Africa11-2014
Skills
- Project management
- Data analysis
- Digital marketing
- Customer relationship management
- Market research
- Lead generation
- Effective communication
- Attention to detail
- Team collaboration
- Client retention
- Client relationship management
- Self motivation
- Product knowledge
- Sales operations
- Document management
- Objection handling
- Task prioritization
- Ongoing Improvement
- Customer satisfaction management
- Analytical thinking
- Teamwork and collaboration
- Data confidentiality
- Closing techniques
- Customer complaint resolution
- Excellent communication
- Decision-making
- Cold calling
- Problem-solving abilities
- Active listening
- Sales reporting
- Verbal and written communication
Languages
Afrikaans
Beginner
A1
Xhosa
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Senior Sales and Marketing Officer/Senior Sales Administrator
Africa Skills Private College( UXI Artisan Development)
09.2021 - Current
Data Capture
Credit Gain Service( Blackbird Group)
08.2018 - 10.2019
Debt Collection and Customer Service
Sigma Financial LTD
01.2017 - 05.2018
Sales Assistant
Timberland
10.2015 - 12.2016
Project Management NQF 5 - Project Management
Africa Skills Private College(UXI Artisan Development)
High School Diploma -
Africa Skills Private College(UXI Artisan Development)
High School Diploma -
South Cape College
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