Mathari Sandy Mokoena

Certified Project & Implementation Professional (PMP in progress) with over 15 years of experience leading and delivering high-impact technology, operations, and system implementation projects across telecoms and enterprise services. Skilled in managing full project lifecycles, translating complex business needs into executable solutions, and ensuring delivery on time and within budget. Strong background in Agile, Scrum, SDLC, stakeholder management, vendor coordination, and system integration. Proven ability to drive adoption, streamline workflows, and deliver measurable business value.

• Claims Workflow Automation, 4-Sure Technologies, 01/01/24, Led implementation of automated workflows across home assistance claims, reducing manual errors by 35% and turnaround time by 25%. Managed stakeholder alignment, Jira ticket tracking, and UAT across 3 regions.
• Installer Onboarding System Launch, BritelinkMCT, 01/01/23, Delivered new Django-based installer onboarding system used by 1,000+ service providers. Spearheaded requirements gathering, sprint planning, and QA testing. Reduced onboarding time from 5 days to under 2.
• Operational Dashboard Enhancement, MultiChoice, 01/01/21, Collaborated with Connected Services to roll out compliance dashboards tracking installer performance and contract status. Supported change management and trained regional teams across 6 provinces.
• Legacy System Migration, EFTPOS, 11/01/10 - 12/01/11, Managed phased migration of legacy call centre systems, introducing real-time call tracking and KPI dashboards. Led a team of 12 agents and delivered project ahead of deadline with zero downtime.
• Sage & QuickBase Integration, BritelinkMCT, 01/01/22 - 01/01/24, Led the integration between Sage accounting and QuickBase platforms. Gathered and documented stakeholder requirements, managed agile sprints for a 10–14 member team, and aligned delivery with business needs. The project improved financial reporting, reduced reconciliation efforts, and enhanced data visibility.
• Centralised Ticketing System Implementation, BritelinkMCT, 01/01/23 - 01/01/25, Directed implementation of a ticketing system to streamline service request, fault logging, and operational task tracking across fibre network operations. Enabled real-time updates and reporting, leading to improved SLA adherence and service transparency.
• OHS Job Card Automation, BritelinkMCT, 01/01/23 - 01/01/24, Spearheaded an intelligent automation framework to reduce manual workload in IT operations. Integrated proactive monitoring, AI-based analytics, and self-healing mechanisms. Reduced downtime, improved SLA responsiveness, and provided insight-driven resource planning.

• PMP (Project Management Professional), In Progress, Exam scheduled: September 2025 – 35 Contact Hours Completed | Aligned to PMBOK 7th Edition
• Postgraduate Diploma in Business Management, Regenesys Business School, Current
• Bachelor of Business Management, Regenesys Business School, 01/01/24
• Matric, Princess High School, 01/01/03

• Agile / Scrum / Kanban
• Project Scheduling & Planning
• Jira, Confluence, QuickBase
• Stakeholder Communication
• Risk, Issue & Dependency Management
• Budgeting & Cost Control
• Business Process Mapping
• Data Analysis & Reporting (Power BI, Excel)
• Change Management
• Sage ERP Integration
• Systems Implementation
• Cloud & Automation Initiatives
• SDLC, DevOps Collaboration

• Project Manager
• Implementation Manager
• Delivery Lead