Summary
Overview
Work History
Education
Skills
Additional Information
Certification
REFERENCES
Timeline
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MATHAKANE PHOKO

OMNI CHANNEL CONSULTANT
B14, Alexandra,GP

Summary

PERSONAL ATTRIBUTES

Good Time Management

Strict on Work Ethics and Professionalism

Good Communication Skills (Written and verbal)

Customer Satisfaction Driven

Able to work independently and adapt as a Team Leader

Overview

1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience

Work History

DECODER CARE CONSULTANT

Multichoice
Juhannesburg
10.2020 - Current
  • Worked with customers to understand needs and provide excellent service
  • Assisted with activating and cancelling insurance abiding to the terms and providing correct information as per the product the customer is interested in.
  • Reliable and honest to the brand and customer when activating the product.

Omni Present Consultant

Multichoice
Johanensburg
07.2017 - Current
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled call since 2017 to date and has effortlessly addressed customer inquiries and concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed. from technical support to work support when the leader is available and unavailable.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

SANDTONVIEW SCHOOL
Sandton
01.2010 - 01.2014

Skills

Telephonic Skills, Computer Technology, Business fundamentals

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Additional Information

-Completed Udemy soft skills course succcesfully

Certification

Telephonic Skills, Computer Technology, Business fundamentals

REFERENCES

*CURRENT SUPERVISOR-2021- Present-Multichoice

Mpila Mathebe

071 273 2194

mpila.mathebe@multichoice.co.za

*FIRST SUPERVISOR - 2017

Lela Sedula

071 630 4151

Timeline

DECODER CARE CONSULTANT

Multichoice
10.2020 - Current

Omni Present Consultant

Multichoice
07.2017 - Current

Telephonic Skills, Computer Technology, Business fundamentals

10-2016

SANDTONVIEW SCHOOL
01.2010 - 01.2014

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MATHAKANE PHOKOOMNI CHANNEL CONSULTANT