Summary
Overview
Work History
Education
Skills
Timeline

Mathabo Matoase

Customer Relations
BLOEMFONTEIN

Summary

I have vast experience in customer relations and retention as my career has been centered around delivering excellent services for customers in the telecommunications industry. These services were provided both on inbound calls as well as online platforms that included e-mails, Facebook, Twitter and WhatsApp. My line of work has centered around delivering excellent services for customers in the telecommunications industry. These services were provided both on inbound calls as well as online platforms that included e-mails, Facebook, Twitter and WhatsApp. I work well in a diverse, innovative environment. I enjoy interacting in teams as well as setting daily personal goals to meet set targets.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Interviewer

Vodacom Lesotho
Maseru, Lesotho
2022.04 - 2022.12
  • Makheea Market Research and Analytics under Ipsos, Conduct surveys and record the feedback with 100% accuracy
  • Note down the verbatim with proper spelling and grammar check
  • Make call backs to the customers if required
  • Properly execute floor procedures
  • Be able to work a flexible schedule
  • Use problem-solving skills to handle difficult or irate clients
  • Learn about service providers’ products or services and keeping up-to-date with any changes to them, as well as have product knowledge

Call online agent

Vodacom Lesotho
Maseru , Lesotho
03.2020 - 04.2022
  • Educate customer on promotions posts online
  • Resolve online queries
  • Assist with collecting data or resolutions and customer opinion of the brand
  • Escalating queries to relevant departments

Call centre agent

Vodacom Lesotho
Maseru , Lesotho
08.2019 - 08.2020
  • Handle customer queries
  • Educate customers on services and products
  • Collect customer data
  • Escalating queries to relevant department

Vodacom Lesotho
03.2014 - 01.2018
  • Contracted by Kantar Global under K.M global consultancy), Conduct telephonic interviews
  • Guide consumers in the telecommunications market through survey
  • Collect data
  • Ensure data accuracy
  • I left this job because I had a daughter and left to take care of her

Education

B.A - communication science, communication

University of the Free State
Degree includes learning visual, verbal and non-verbal communication. It also includes corporate communication with internal and external stakeholders as well as investors. The degree involves strategic marketing and digital

Bilingual diploma - undefined

01.2002 - 01.2008
the IGSC syllabus. The last two years involved obtaining a diploma under the international baccalaureate.

IGSC certificate and - undefined

Machabeng College

Skills

Market researchundefined

Timeline

Interviewer - Vodacom Lesotho
2022.04 - 2022.12
Call online agent - Vodacom Lesotho
03.2020 - 04.2022
Call centre agent - Vodacom Lesotho
08.2019 - 08.2020
- Vodacom Lesotho
03.2014 - 01.2018
- Bilingual diploma,
01.2002 - 01.2008
University of the Free State - B.A, communication science, communication
Machabeng College - IGSC certificate and,
Mathabo MatoaseCustomer Relations