Matema Modiselle
External Sales Engineer
Gauteng
Summary
- Customer Service
- Strong Communication
- Professionalism and Integrity
- A motivated team worker
- Independent
Overview
19
19
years of professional experience
14
14
years of post-secondary education
Work History
External Sales Engineer
Rotork Africa
Gauteng
09.2018 - Current
- Identify the market requirements and specifics, develop and execute the strategies and tactics for growth of orders and profitability.
- Provide technical advice to customers.
- Use business development approaches to expand the customer base and potential revenue streams by identifying and setting up new customers
- Deliver operational excellence across different channels and in collaboration with other internal teams
- Actively visit customers to promote and sell product portfolio and service
- Continuously drive the improvement of customer satisfaction by understanding, communicating and executing solutions to their needs
Internal Sales Representative (Water Projects and
AVK Valves South Africa Pty Ltd
Gauteng
03.2014 - 08.2018
- Quoting customers verbally/telephonically/email/fax
- Making follow-up of quotations and orders
- Giving technical advice to clients
- Attending sales meetings on existing orders and quotes
- General Customer service
- Filing of quotations and all documentation that goes with it, for order stage, where the order has to fully correspond with the documents
- Giving updates on existing order for possible changes to original schedules
- Perform requested changes to the orders
- Meeting Monthly Sales Target as per our Monthly Forecast
Production Manager
AVK Valves South Africa Pty Ltd
Gauteng
04.2013 - 03.2014
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
Internal Sales Representative
AVK Valves South Africa Pty Ltd
Gauteng
10.2012 - 03.2013
- Quoting customers verbally/telephonically/email/fax
- Making follow-up of quotations, tenders and orders
- Giving technical advice to clients
- Attending sales meetings on existing orders and quotes
- General Customer service
- Quoting on tenders
- Filling of quotations and all documentation that goes with it, for order stage, where the order has to fully correspond with the documents
- Giving updates on existing order for possible changes to original schedules
- Perform requested changes to the orders
Internal Sales Engineer
Emerson Process Management
Gauteng
03.2012 - 09.2012
- Quotation , processing of orders internally , and with the relevant factories
- Making follow-up on open orders with the factories
- Run order reports on every Friday for orders not placed on the system closing all orders
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Internal Sales Engineer
Rotork Africa
Gauteng
03.2007 - 03.2012
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Overall customer assistance , telephone, fax or email enquiries
Customer Service Representative
Diebold SA
Gauteng
01.2007 - 06.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns as I was based at the offices of the client at that time
- Provided primary customer support to internally
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer request for products, services and company information.
Internal Sales & Customer Services
Avnet Kopp
Gauteng
07.2005 - 12.2006
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Dealing with contract manufacturers
- Quoting customers according to the bill of materials using SAP
- Chasing orders with our Suppliers
- Making weekly back order reports for contract manufacturers
- Attending weekly product training
- Releasing orders on customer’s required dates
- Making pre-months releases for contract manufacturers
Counter Salesperson
Avnet Kopp
Gauteng
01.2005 - 06.2005
- Finalized sales by completing payments and required paperwork.
- Daily Cashing Up
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Documented orders in computer system with general conditions and special customer requirements.
- Give advise to walk in students with components required for the projects they had to design
Apprenticeship Trainee
Robert Bosch SA
Gauteng
01.2003 - 12.2004
- Prepared worksite by setting up required tools and supplies.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Helped to install systems, components and construction materials into new and remodeled buildings.
Education
High School Diploma -
Tsogo High School
Pretoria , SouthAfrica 01.1993 - 12.1998
Diploma - Engineering Electrical Light Current
Pretoria West College of Engineering
Pretoria , South Africa 01.1999 - 12.2000
National Diploma Engineering: Mechatronics - Engineering Mechanics
University of South Africa
Gauteng South Africa 01.2016 - Current
Skills
Sales process engineering
Timeline
External Sales Engineer
Rotork Africa
09.2018 - Current
National Diploma Engineering: Mechatronics - Engineering Mechanics
University of South Africa
01.2016 - Current
Internal Sales Representative (Water Projects and
AVK Valves South Africa Pty Ltd
03.2014 - 08.2018
Production Manager
AVK Valves South Africa Pty Ltd
04.2013 - 03.2014
Internal Sales Representative
AVK Valves South Africa Pty Ltd
10.2012 - 03.2013
Internal Sales Engineer
Emerson Process Management
03.2012 - 09.2012
Internal Sales Engineer
Rotork Africa
03.2007 - 03.2012
Customer Service Representative
Diebold SA
01.2007 - 06.2007
Internal Sales & Customer Services
Avnet Kopp
07.2005 - 12.2006
Counter Salesperson
Avnet Kopp
01.2005 - 06.2005
Apprenticeship Trainee
Robert Bosch SA
01.2003 - 12.2004
Diploma - Engineering Electrical Light Current
Pretoria West College of Engineering
01.1999 - 12.2000
High School Diploma -
Tsogo High School
01.1993 - 12.1998