Mateboho Maseela
Maseru,Maseru
Summary
Dedicated Personal Assistant with excellent experience in adult and childcare, driving sales promotions, and fostering strong client relationships. Skilled in MS Office Suite and adept in communication, consistently increased repeat business. Managed critical aspects of operations, demonstrating flexibility and adaptability across diverse roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a new opportunity as a Care Giver where the skills and experience can be utilized to make a positive impact.
Overview
17
17
years of professional experience
Work History
Host Manager
East Prestige Lodge
10.2022 - Current
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Controlled more than 15 reservations daily, payments and check-ins
- Managing the booking apps messages, updates, promotions, listings and calendars.
- Generated invoices for guests
- Implemented new protocols to adhere to health guidelines.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the 3 premises.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Participated in weekly management meetings discussing strategies for boosting sales and enhancing overall guest experience.
- Monitored expenses, budgets and accounts to identify discrepancies.
Personal Assistant
Lesotho Consolidated Civil Contractors & K Farms
11.2016 - 09.2022
- Assisting the Director with daily activities including organizing the doctor's appointments, doctor's consultations and medication.
- Maintained the Director's oxygen equipment in a clean and organized manner.
- Collecting the Director's blood results every week from the hospital so as to check clotting and driving for check-ups.
- Maintained appropriate scanning and filing of personal and professional documentation.
- Attended meetings, took notes and tracked action items.
- Managed and reviewed filling and office system.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Pay roll
- Receiving orders and generating invoices for Creditors
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Managed approximately 25 incoming calls, emails and faxes from customers.
Operations Supervisor
Avis Fleet Services
11.2007 - 10.2016
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Supervise all staff, processes and procedures in the fleet department: Tracking system management, registrations, accidents, terminations, insurance, vehicle disposal and pool & courtesy vehicles.
- Ordered all new and replacement vehicles and their accessories.
- Ensure updates on AS400 system are done with regards to vehicle information changes and registration details.
Education
No Degree - Commercial Studies
Lerotholi Polytechnic (C.T.I)
Maseru, Lesotho09.1998
High School
Sekameng High School
Mafeteng Lesotho12.1994
Skills
- Adult and Childcare experience
- Operational Efficiency
- Guest Relations
- Workplace Safety
- Sales Promotion
- Flexibility and Adaptability
- Communication
- MS Office Suite
- Client Relations
- Valid Driver's License
Additional Information
TRAININGS
- Customer Service Training
- Leadership Training
- HPP3 (How to manage crisis)
Timeline
Host Manager
East Prestige Lodge
10.2022 - Current
Personal Assistant
Lesotho Consolidated Civil Contractors & K Farms
11.2016 - 09.2022
Operations Supervisor
Avis Fleet Services
11.2007 - 10.2016
No Degree - Commercial Studies
Lerotholi Polytechnic (C.T.I)
High School
Sekameng High School
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