Matamela Patrick Tshikota
Admin Clerk, Call Centre Agent, General Worker
Stand A6 Ha-Tshikota,Nzhelele
Summary
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of post-secondary education
6
6
years of professional experience
Work History
Soccer Clerk
SEPELS Sports Bet
Sunnyside, Pretoria
02.2015 - 08.2016
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed [task] to ensure compliance with relevant [type] regulations.
Customer Service Agent and Technician
Kozmic Solution
Makhado, Limpopo
01.2011 - 12.2014
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
- Educated customers on promotions to enhance sales.
- Devised workaround solutions for technical-related issues, resulting in setisfection.
Administrative Clerk
Department Of Education
Thohoyandou , Vhembe District
01.2010 - 08.2010
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Produced highly accurate internal and external letters and memoranda.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided direction, support and ongoing feedback to staff.
- Checked pricing, signage and display information for accuracy, making changes for events and promotions.
- Generated documents necessary for internal meetings.
Education
Grade 12
Magoletsa High School
Meidingen 01.1990 - 12.2003
No Degree - Cornerstone Call Centre Certificate
Cornerstone
Pretoria 07.2008 - 07.2008
No Degree - Certificate in Business Administration Services
Services SETA
Makhado 06.2009 - 08.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Good telephone etiquette
Troubleshooting
Conflict resolution
Teamwork
Planning and Coordination
Verbal and written communication
Good listening skills
Microsoft Office
Adaptability
MS Office
Leadership
Clerical
Timeline
Soccer Clerk
SEPELS Sports Bet
02.2015 - 08.2016
Customer Service Agent and Technician
Kozmic Solution
01.2011 - 12.2014
Administrative Clerk
Department Of Education
01.2010 - 08.2010
No Degree - Certificate in Business Administration Services
Services SETA
06.2009 - 08.2010
No Degree - Cornerstone Call Centre Certificate
Cornerstone
07.2008 - 07.2008
Grade 12
Magoletsa High School
01.1990 - 12.2003