Summary
Overview
Work History
Skills
Educational Background
References
Timeline
Generic
Masupha Sempe

Masupha Sempe

IT Business Solution | Product Implementation And Project Delivery | Ops Efficiency Strategy

Summary

Affable IT Business Solution | Product Implementation and Project Delivery | Ops Efficiency Strategy with over 10 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.


Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Overview

11
11
years of professional experience

Work History

IT Business Solutions Manager

Current
  • Lead, plan, coordinate, and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications
  • Maintaining, supporting, and upgrading existing business systems and applications in collaboration with the Solutions and Quality Executive
  • Apply strong problem-solving skills, and knowledge of best industry practices to guide the team on issues related to the design, development, and deployment of mission-critical information and software systems
  • Consistently delivers required deliverables within an acceptable delivery time period and team consistently meets required target volumes (sprint story points)
  • Setting and driving achievement of relevant team and individual targets
  • Poor performers are appropriately addressed to maintain acceptable individual and team performance
  • Keep track of and proactively address issues in reaching weekly targets.

Project Implementation and Delivery Manager

01.2018 - 01.2020
  • Assign clear roles and responsibilities, provide adequate supervision, proactively identify, and respond to risks, help remove roadblocks and coordinate solutions, and manage the performance of the team to ensure efficient operations while enabling them to supervise and manage the entire project life cycle
  • Conducts regular reviews to ensure accountability of all project activities as well as the accurate and timely reporting of all deliverables, communications, and other obligations
  • Set standards on metrics for team members to measure performance and conduct people management activities including feedback and reviews
  • Agreeing on project priorities, ensuring appropriate resourcing, and establishing and embedding the required project governance and reporting arrangements
  • Responsible for making recommendations, providing advice, and able to prepare strategic reports/briefings
  • Work collaboratively with other stakeholders, both internal and external
  • Engage effectively with internal and external stakeholders to nurture critical relationships, build effective partnerships, and develop networks to support collaborative delivery
  • Provide training and development opportunities and serve in a mentoring role for the team.

IT Support Manager

01.2014 - 01.2018
  • Leading a technical team, implementing ad-hoc projects to improve the IT enterprise architecture, and administering the operational IT systems used by the Company
  • Create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of their team members
  • Plan and develop strategies plans on how to better safeguard company data from breaches and protect all IT systems
  • Ensure that every employee is well informed about security measures and create training and awareness
  • Define a quarterly departmental budget periodically (for IT hardware, software, services, and people), in collaboration with IT Operations Manager and the CFO
  • Monthly, collate all spending data related to the departmental budget and create graphs and other report items to highlight noteworthy aspects of the data
  • Report on monthly spending to the CFO
  • Maintenance of company PBX.

Skills

Business Process Analysisundefined

Educational Background

  • Project Management Foundation: UCT GetSmarter 2021
  • National Senior Certificate: 2006

References

  • Tracy Hesslewood, Guidepost Head of Product, +44 7425 078365
  • Richard Jonson, Guidepost Company Co-Founder, +971 58 915 6574
  • Graham Rowe, Guidepost CEO, +27 82 351 5177
  • Greg van Berkel, Guidepost Head Of Technology, +27 84 473 4679

Timeline

IT Business Solutions Manager

Current

Project Implementation and Delivery Manager

01.2018 - 01.2020

IT Support Manager

01.2014 - 01.2018

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Masupha SempeIT Business Solution | Product Implementation And Project Delivery | Ops Efficiency Strategy