Masood Parker

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Maintain and Grow Premium Commerical Banking portfolio ( Annual T/O between R 150m - R 2b )
• Foster and grow Network to source new business

Maintain and grow a Commercial Portfolio of clients, ensuring the portfolio remains profitable and continues to grow year on year

Maintain and expand Networks to facilitate and achieve growth and sales targets

Grow and maintain a Platinum Investment Book ( In excess of R 5b) whilst cross-selling transactional banking products and solutions. Primary objective was to gain new funds and secure existing funds over term. Maintaining and expanding Network to facilitate and achieve growth targets.

Managed and maintained a portfolio of over 600 groups, ensuring that the based remained profitable and continued to grow year on year.

Secondary function involved holding flagship branch mandate (35 staff members)

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed a total of 12 Staff Members

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Held various frontline roles encompassing the above ranging from enquiries, sales support to banker