MS Word
Masonwabe Dandala
Team Manager Field Agent
Umtata
Summary
Proven leader at Outsurance, adept in building and mentoring high-performing sales teams, and enhancing product offerings based on market trends. Expertise in strategic planning and cross-functional project management, coupled with a knack for fostering professional growth, significantly improved customer satisfaction and team revenue. Skilled in recruitment and training, with a focus on driving results through innovative sales strategies and effective problem-solving.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Sales Team Manager
Outsurance
07.2023 - Current
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
- .Expanded product offerings based on customer feedback, contributing to increased demand from existing clientele.
- Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
Sales Field Agent
Outsurance
06.2023 - 06.2024
- Demonstrated features, answered questions, and redirected concerns to positive areas.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Demonstrated expertise in problem-solving by identifying potential issues before they escalated into major problems, saving time and resources.
- Implemented innovative solutions to overcome obstacles encountered in the field, resulting in improved efficiency.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to stay current on industry trends, ensuring optimal performance in the field.
- Collaborated effectively with cross-functional teams to achieve project goals and milestones.
- Supported continuous improvement initiatives by providing valuable feedback based on observations made during field assignments.
Educator Assistant
Gobe Commercial High School
11.2021 - 08.2022
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
Education
N6 - Tourism
King Hintsa Tvet College
Kentani12.2021
Level 4 - Tourism
King Hintsa Tvet College
Kentani2018
Skills
Staff Management
Decisive
Sales expertise
Sales operation
Relationship building
Coaching and mentoring
Time management
Sales processes
Verbal and written communication
Marketing strategy
Goals and performance
Sales Reporting
Software
MS Excel
MS Access
MS PowerPoint
Canva
Postermywall
References
Mr M Mjali
Regional Manager
Outsurance Life
+27636936281
Mr K Ludidi
Team Manager
Outsurance Life
+27643682951
Ms S Mdledle-Dandala
Student Support Service
King Hintsa Tvet College
+27611597027
Timeline
Sales Team Manager
Outsurance
07.2023 - Current
Sales Field Agent
Outsurance
06.2023 - 06.2024
Educator Assistant
Gobe Commercial High School
11.2021 - 08.2022
N6 - Tourism
King Hintsa Tvet College
Level 4 - Tourism
King Hintsa Tvet College