Summary
Overview
Work History
Education
Skills
Software
References
Timeline
AdministrativeAssistant
Masonwabe Dandala

Masonwabe Dandala

Team Manager Field Agent
Umtata

Summary

Proven leader at Outsurance, adept in building and mentoring high-performing sales teams, and enhancing product offerings based on market trends. Expertise in strategic planning and cross-functional project management, coupled with a knack for fostering professional growth, significantly improved customer satisfaction and team revenue. Skilled in recruitment and training, with a focus on driving results through innovative sales strategies and effective problem-solving.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Sales Team Manager

Outsurance
07.2023 - Current
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Planned and directed staff training and performance evaluations.
  • .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
  • .Expanded product offerings based on customer feedback, contributing to increased demand from existing clientele.
  • Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
  • Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.

Sales Field Agent

Outsurance
06.2023 - 06.2024
  • Demonstrated features, answered questions, and redirected concerns to positive areas.
  • Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
  • Demonstrated expertise in problem-solving by identifying potential issues before they escalated into major problems, saving time and resources.
  • Implemented innovative solutions to overcome obstacles encountered in the field, resulting in improved efficiency.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted thorough research to stay current on industry trends, ensuring optimal performance in the field.
  • Collaborated effectively with cross-functional teams to achieve project goals and milestones.
  • Supported continuous improvement initiatives by providing valuable feedback based on observations made during field assignments.

Educator Assistant

Gobe Commercial High School
11.2021 - 08.2022
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
  • Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
  • Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.

Education

N6 - Tourism

King Hintsa Tvet College
Kentani
12.2021

Level 4 - Tourism

King Hintsa Tvet College
Kentani
2018

Skills

Staff Management

Software

MS Word

MS Excel

MS Access

MS PowerPoint

Canva

Postermywall

References

Mr M Mjali

Regional Manager

Outsurance Life

+27636936281


Mr K Ludidi

Team Manager

Outsurance Life

+27643682951


Ms S Mdledle-Dandala

Student Support Service

King Hintsa Tvet College

+27611597027

Timeline

Sales Team Manager

Outsurance
07.2023 - Current

Sales Field Agent

Outsurance
06.2023 - 06.2024

Educator Assistant

Gobe Commercial High School
11.2021 - 08.2022

N6 - Tourism

King Hintsa Tvet College

Level 4 - Tourism

King Hintsa Tvet College

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Masonwabe DandalaTeam Manager Field Agent