Summary
Overview
Work History
Education
Skills
Attributes
References
Languages
Personal Information
Timeline
Generic

Masiza Nolubabalo

Technical Engineer
Pretoria

Summary

Ambitious and goal-oriented individual prepared to achieve desired goals outlined in job description. Strong work ethic, self-motivation, and drive. Always seeking new challenges to enhance skills and expand knowledge. Ability to easily adapt to different environments and interact effectively with people showcases good emotional intelligence. Exceptional interpersonal, verbal, and telephone communication skills. Strong problem-solving abilities and sense of responsibility. Extensive experience in Information Technology and ongoing academic upgrades in IT skills. Confident in abilities to contribute to company's growth. Team player who can also work independently. Eager to learn and share experience with fellow employees. Honor to join esteemed company and continue gaining valuable experience. Please refer to attached CV for further information or inquiries.

Overview

3
3
years of professional experience

Work History

Technical Officer

Telkom
1 2016
  • Provide technical assistance through inbound/ outbound
  • Emails
  • Configure emails
  • Whitelist email accounts
  • Troubleshoot email accounts
  • Trace email trails
  • ADSL
  • Configure routers, Configure WIFI
  • Check link status, log line faults
  • Troubleshoot slow speed
  • Testing data and voice (fixed lines) lines for all Telkom service types
  • Troubleshooting all Telkom PABX and other Business systems
  • VoIP Phones
  • Configure base and handset
  • Troubleshoot one way speech and DTMF errors
  • Troubleshoot registration errors and registration on VoIP app.

Technical Officer

Telkom
11.2014 - 11.2015
  • Troubleshoot Reporting faults, Performing IT help desk tasks, Testing data and voice (fixed lines) lines for all Telkom service types
  • Troubleshooting all Telkom PABX such as Opticon Micro, Ipex, Calypso, Diane, Teltrace, Jupiter and other Business systems attending and clearing faults on UniBase, Receiving and making calls (Inbound) with regards to the product/service, Dealing with Technical questions, as well as question participants to obtain full understanding of what information is being requested, Providing quality customer service on every call, attended ADSL and ADSL VPNS Access lines, Testing and configuring all ADSL modems, Troubleshooting ADSL with customer when unable to connect
  • Configure different types of ADSL Routers and configure Outlook email settings for customers, and to test, log and assist with e-mail and router settings

Admin

Rich Track CC
01.2013 - 11.2014
  • Submitting tax returns for businesses and personal at SARS
  • Registering of companies with CIPC
  • Create company profiles.

Education

NQ5 project manager -

Synergy institution

A - undefined

Boston College

Diploma in Information Technology - undefined

PC Training and Business College

Grade 12 (Matric) - undefined

Uviwe S.S School

NQ5 project manager - undefined

Synergy institution

A - undefined

Boston College

Diploma in Information Technology - undefined

PC Training and Business College

Grade 12 (Matric) - undefined

Uviwe S.S School

Skills

Machine Learning

IT Budgeting

IT Infrastructure

IT risk management

Attributes

  • Ambitious and active person seeking for the challenging and rewarding opportunity to demonstrate intellectual abilities and make positive contribution to your organisation.
  • Efficient, responsible, accountable and able to work without supervision.
  • Trustworthy and honest, with the highest adherence to ethical standards.
  • Attention to minute detail and has a passion for absolute accuracy.
  • Able to tolerate a high degree of stress and to work in a team
  • Ability to handle positive, professional and constructive criticism, good communication skills

References

  • Mr T. Masiza, 011 266 6478 / 0814669596, Supervisor at Telkom
  • Mr S. Sibuyi, 012 680 6038 / 083 776 6327, Manager Telkom
  • Mrs S. Phumudzo, 0731445383, Supervisor at Rich Track

Languages

IsiXhosa
IsiZulu
Xitsonga
Sepedi
Tshivenda

Personal Information

  • ID Number: 881120 0778 084
  • Gender: Female
  • Nationality: South African
  • Driving License: C1

Timeline

Technical Officer

Telkom
11.2014 - 11.2015

Admin

Rich Track CC
01.2013 - 11.2014

Technical Officer

Telkom
1 2016

NQ5 project manager -

Synergy institution

A - undefined

Boston College

Diploma in Information Technology - undefined

PC Training and Business College

Grade 12 (Matric) - undefined

Uviwe S.S School

NQ5 project manager - undefined

Synergy institution

A - undefined

Boston College

Diploma in Information Technology - undefined

PC Training and Business College

Grade 12 (Matric) - undefined

Uviwe S.S School
Masiza NolubabaloTechnical Engineer