Masixole Rongo

• Enhanced delivery efficiency by optimizing routes and schedules.
• Improved customer satisfaction through courteous and professional interactions during pick-up and delivery of items.
• Expedited urgent deliveries while effectively managing routine assignments, ensuring client satisfaction in all cases.
• Developed strong rapport with regular clients leading to increased loyalty towards our messenger services over time.

-Monitoring Imports and activities.
-Supervising and controlling unpacking on all import
containers coming in.
-Check for discrepancies and and damages, once done notify
the client.
-Take pictures of the damages, do accident report and send
to the client.
-Advice clients when Cargo is ready for collection.
-Handling incoming queries and investigate.
Monitoring Exports activities.
-Supervising and controlling packing of containers for exports.
-Receive shipping instructions and load list from client.
-Making sure that the correct cargo is being loaded.
-Make sure container gets packed before Vessel stacks closes.

• Checked packages and merchandise for damage and notified vendors.
• Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
• Managed day-to-day operations of warehouse to keep everything running smoothly.
• Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.

Receive CTO institutions from client, capture the
information into the system.
Check Vessel details and liaise with agents, clients and
shipping line until the containers have been packed and
moved into stack.
Basically oversee and supervise the whole packing or
exports process with the Warehouse team.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic