Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Masivuye Siziphiwe Khuzwayo

Client Relationship Associate
Johannesburg

Summary

A Dynamic Client Relationship Associate with over 7 years of experience in the banking sector, specializing in client solutioning, compliance, and financial advisory. I continuously demonstrate the ability to exceed client expectations, focusing on excellent and efficient client service. I effectively manage relationships, fostering new business opportunities and executing KYC processes diligently. Proven track record for achieved high client satisfaction ratings while maintaining strict adherence to regulatory as well as compliancy requirements. Liaising with various stakeholders and product partners to ensure that clients are always well serviced, providing them with solutions and products that align with their business needs. Prepared to leverage expertise and passion for client engagement to drive sustainable growth within a forward-thinking institution.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Client Relationship Associate

Absa Corporate and Investment Banking
11.2021 - Current
  • Facilitated client solutioning in collaboration with the Corporate Banker.
  • Ensured compliance with regulatory requirements across all activities, minimizing legal risks.
  • Coordinated and managed securities and limits with exceptional precision.
  • Oversaw client excesses and maintained transparent communication regarding transactional limits.
  • Conducted thorough qualitative analyses of MYMI data to enhance income management strategies.
  • Executed client onboarding and KYC processes with a strong emphasis on efficiency.

Private Banker

Absa Retail and Business Banking
07.2021 - 10.2021
  • Cultivated and nurtured primary relationships with external clients.
  • Secured new business opportunities through proactive client interactions.
  • Reviewed and negotiated competitive pricing structures with clients.
  • Managed comprehensive client contact plans.
  • Delivered bespoke financial planning focused on risk management and wealth creation.

Transactional Banker

Absa Retail and Business Banking
02.2018 - 06.2021
  • Delivered exceptional client service exceeding expectations.
  • Onboarded clients in line with KYC protocols.
  • Maintained positive relationships with diverse clients.
  • Provided tailored financial advice and grew customer base.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.

Education

Bachelor of Commerce Honours - Economics

University of Johannesburg
Johannesburg
01.2016 - 12.2016

Bachelor of Commerce - Economics and Econometrics

University of Johannesburg
Johannesburg
02.2012 - 1 2015

Skills

  • Client Relationship Management

  • Multi-Market Service Delivery

  • Corporate Client Engagement

  • Project Management

  • Revenue Retention & Growth

  • Stakeholder Collaboration

  • Strategic Account Ownership

  • RFP/RFI Process Support

  • KYC Compliance and Client On-boarding

  • Research

  • Microsoft Office

  • Corporate Banking Products

Certification

Microsoft Excel and PowerPoint, Udemy, 2021

Accomplishments

  • Led end-to-end client on-boarding for a $310 Million Project Finance Deal for Black Mountain Mining (Pty) Ltd, a subsidiary of Vedanta Limited, in securing a $310 million debt funding package. This encompassed a $250 million project finance facility and a $60 million working capital facility for the expansion of the Gamsberg Mine, South Africa's largest zinc mine. Collaborated cross-functionally to ensure KYC compliance, established Standard Settlement Instructions (SSIs), and facilitated seamless account openings. Acted as the primary liaison among stakeholders and product partners, ensuring efficient project execution and operational excellence. Post the deal, I diligently service the client on all day to day operational needs
  • Led the end-to end process for a deal where we had a Joint Mandate Lead Arranger for Air Liquide's R5.9 billion, where we refinanced a portion of Sasol's air separation units. This deal went on to win an award at the CIB excellence awards. Post the deal I diligently service the client on all its day to day operational needs.

References

Available upon request

Timeline

Client Relationship Associate

Absa Corporate and Investment Banking
11.2021 - Current

Private Banker

Absa Retail and Business Banking
07.2021 - 10.2021

Transactional Banker

Absa Retail and Business Banking
02.2018 - 06.2021

Bachelor of Commerce Honours - Economics

University of Johannesburg
01.2016 - 12.2016

Bachelor of Commerce - Economics and Econometrics

University of Johannesburg
02.2012 - 1 2015
Masivuye Siziphiwe KhuzwayoClient Relationship Associate