Masishaba Zamisa
Customer Service Representative
Durban
Summary
Dynamic customer service professional with proven success at Konecta, consistently exceeding performance metrics. Skilled in complaint handling and Issue resolution, I excel in building rapport and loyalty with customers. Recognized for delivering service excellence and leverage strong product knowledge to enhance customer experiences and make sure they are happy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Konecta
06.2020 - Current
- Collaborating with team members to develop best practices for consistent customer service delivery.
- Exceeding performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Petrol Attendant
Total Garage
02.2018 - 05.2020
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Facilitated sales of services and goods.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Maintained clean and orderly work station.
- Promoted special offers and discounts to customers to maximize sales.
Sales Associate
Ignition Mobile Hi-fi
04.2016 - 02.2017
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Checkers
08.2014 - 03.2015
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
KFC Restaurant
01.2012 - 06.2014
- Welcomed customers and served each customer with a smile.
- Maintained good customer service for 8 hr shift.
- Answered customer questions about products, services, and store policies.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Kwesethu High School
Durban, South Africa 04.2001 -
Skills
Service excellence
Cash handling
Customer assistance
Payment processing
Call center experience
Microsoft Excel
Computer proficiency
Complaint handling
Problem resolution
Timeline
Customer Service Representative
Konecta
06.2020 - Current
Petrol Attendant
Total Garage
02.2018 - 05.2020
Sales Associate
Ignition Mobile Hi-fi
04.2016 - 02.2017
Cashier
Checkers
08.2014 - 03.2015
Cashier
KFC Restaurant
01.2012 - 06.2014
High School Diploma -
Kwesethu High School
04.2001 -