Masina Thamae
Executive Assistant
Johannesburg
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination, expense reports, transcribing minutes, scheduling and coordinating meetings. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Business Area Assistant(BAA)-Comcast
Merchants
7 2023 - Current
- Act as the point of contact between executive and internal/external clients
- Screen and direct phone calls and distribute correspondence
- Handle requests and queries appropriately
- Manage diary and schedule meetings and appointments
- Make travel arrangements
- Take dictation and minutes
- Source office supplies.
Executive Personal Assistant
DNG Energy
11.2020 - 02.2022
- Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications
- Maintain comprehensive and accurate records
- Manage the Executive calendar
- Plan and organize meetings
- Answer phone calls in a polite and professional manner
- Welcome visitors and identify the purpose of their visit before directing them to the appropriate department
- Handling Confidential Information
- Event Planning.
Emergency Response and Business Continuity Specialist (Safety Specialist)
South African Airways
09.2013 - 10.2020
- Develop an effective emergency and business continuity program
- Lead the embedded airline debrief process, track actions and report progress to the relevant governance
- Support development of the Airline's emergency and business continuity plans in accordance with all relevant legislation and requirements
- Coordinate meetings and committees chaired by the department
- Coordinate and administer the Airline modular exercise program in accordance with relevant regulations
- Train employees on disaster management/emergency response
- Provide support to the Airline's emergency planning and business continuity audit programs
- Deputize as required at external meetings such as the Airport Emergency Planning Group meetings
- Support the Airline Incident Management Team as required and maintain competency in this area
- Coordinate production and distribution of statistical reports, including reports for all areas of the department as well as operational reports for the division
- Develop training and audit materials, scheduling audits with internal and external departments and invoicing course attendees
- Develop and coordinate mutual aid agreements with other agencies and countries.
Customer Service Agent
South African Airways
08.2006 - 08.2013
- Fraud preventions and cash responsibilities
- Issuance of flight interruption manifest
- Problems and issuance of form of indemnities
- Rectifying mistakes made by Central Reservations, Flysaa.com, SAA Groups, corporate communication and Industry Travel, voyager
- In-house training of new ticket sales staff
- Quoting and selling of international tickets and fares
- Selling various SAA non-published special fares
- Verification of credit card payments from Tele-sales and Flysaa.com
- Reissuing and issuing of tickets with air authority numbers
- Recalculating of fares for rerouting, upgrades, and downgrades
- Rerouting and reissuing of tickets during delays
- Issuance and verifying PTA payments
- Refunding of cash tickets, including any cancellation fees
- Knowledge and checking of fare rules regarding any changes on tickets
- Understanding of IATA ticketing rulings and interline agreements
- Advising passengers of any travel questions
- Verification of blacklisted documents
- Seat and Meal allocations.
Call Centre Agent
South African Airways
05.2004 - 07.2006
- Handle Travel Agencies' queries
- Fraud preventions and cash responsibilities
- Issuance of flight interruption manifest
- Problems and issuance of form of indemnities
- Rectifying mistakes made by Central Reservations, Flysaa.com, SAA Groups, corporate communication and customer relations, Industry Travel, voyager
- In-house training of new ticket sales agents
- Quoting and selling of international tickets and fares
- Selling various SAA non-published special fares
- Verification of credit card payments from Tele-sales and Flysaa.com
- Reissuing and issuing of tickets with air authority numbers
- Recalculating of fares for rerouting, upgrades and downgrades
- Rerouting and reissuing of tickets during delays
- Issuance and verifying PTA payments
- Refunding of cash tickets, including any cancellation fees
- Knowledge and checking of fare rules regarding any changes on tickets
- Understanding of IATA ticketing rulings and interline agreements
- Travel Advisory Notifications
- Verification of blacklisted documents.
Education
Diploma in Safety Management for Airlines -
INTERNATIONAL AIR TRAVEL ASSOCIATION
01.2014 - 05.2017
Disaster Management (Certificate) - undefined
UNIVERSITY OF SOUTH AFRICA
01.2015 - 05.2015
Essentials of Project Management (Certificate) - undefined
DAMELIN (Benoni Campus)
01.2007 - 05.2007
International General Certificate of secondary Education (University of Cambridge International Examinations) - undefined
MACHABENG COLLEGE (International School of Lesotho)
08.1997 - 05.1999
Skills
Problem Solving
Safety
Content Creation
Communication
Information Processing
- Travel Coordination
- Project Planning
- Business Writing
- Expense Reporting
- Customer Service
- Meeting planning
- Calendar Management
- Information Processing
Certification
Driver's License
Future Aspirations
My future aspiration is to secure a challenging position within a progressive organization, offering a rewarding career path in which my background and experience will be fully utilized
Annexures
- IATA Safety Management for Airlines Diploma
- IATA Safety Management System- Implementation and Control
- IATA Safety Management System for Airlines
- IATA Safety Management System- Train the Trainer
- Crisis Management Centre (CMC) and Family Assistance
- IATA Emergency Planning and Response for Airlines
- IQSMS
- Disaster Management
- LERAP
- Level 1 First Aid
- Basic, Intermediate & Advanced Passenger fares and ticketing
- Dangerous Goods
- Passenger handling
- AvSEC
- Basic Financial Skills
- Business Writing
- Project Management
- Verification of Travel Documents
- Voyager (frequent flyer program)
- Selling techniques
- Amadeus
- Stress Handling
- Web Training
- Telephone Etiquette
- Dynamic Selling Power
References
- Lieketseng Sedibe, HRPB, Merchants, +27 11 5756832, +2782 413 3086
- Kagiso Tshose, Executive Manager, DNG Energy, +2783 326 5694
- Zama Ngubane, Manager, South African Airways, +2711 9785556, +2783 258 5098
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Collaborated with team of 50 in the development of the Airline Emergency Response and Planning Manual.
Timeline
Executive Personal Assistant
DNG Energy
11.2020 - 02.2022
Disaster Management (Certificate) - undefined
UNIVERSITY OF SOUTH AFRICA
01.2015 - 05.2015
Diploma in Safety Management for Airlines -
INTERNATIONAL AIR TRAVEL ASSOCIATION
01.2014 - 05.2017
Emergency Response and Business Continuity Specialist (Safety Specialist)
South African Airways
09.2013 - 10.2020
Essentials of Project Management (Certificate) - undefined
DAMELIN (Benoni Campus)
01.2007 - 05.2007
Customer Service Agent
South African Airways
08.2006 - 08.2013
Call Centre Agent
South African Airways
05.2004 - 07.2006
International General Certificate of secondary Education (University of Cambridge International Examinations) - undefined
MACHABENG COLLEGE (International School of Lesotho)
08.1997 - 05.1999
Senior Business Area Assistant(BAA)-Comcast
Merchants
7 2023 - Current
Driver's License
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