Masimula Ramathuba
Pretoria,Centurion
Summary
Masimula is an experienced and well-informed tax specialist who has excellent customer service and impeccable quality standards striving towards success with everything that he completes.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Client Account Maintenance
SARS
Gauteng
08.2023 - Current
- Ensure that all account transactions (returns and payment) are processed accurately and completely for a portfolio of taxpayer accounts.
- Engaging taxpayers to validate debt due from/refunds due to taxpayers and return outstanding in resolution of credit.
- Contributing to the taxpayer compliance and improved revenue collections.
- Reduce the number of taxpayer of taxpayer queries and improved revenue collections.
- Greater understanding of tax product,taxpayer and varied industry knowledge.
- Development in taxpayer interface processes.
- Liaise with other client facing functions on the status and actions in terms of clients' account.
- Inform/support the taxpayer interface and risk and intelligence team for the purpose of educating taxpayer/investigating potential risk.
- Reconciling taxpayer IRPs(EMP501) to taxpayer liability.
- Provide an analysis and regular reporting of outstanding returns statistics.
- Maintain Comprehensive notes of all client interactions and agreements on the system-notepad.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Scheduled and attended meetings with clients and prospective clients as requested
- Performed duties and provided service in accordance with established operating procedures and company policies
TAXPAYER INTERFACE OFFICER
SARS
Gauteng
07.2015 - 07.2023
- Consult on and resolve clients' complex matters in area of specialization within client specific portfolio and identify new scripting requirements
- Resolve and consult with clients on complex matters and queries, by evaluating, researching and apply best practice within area of specialization
- Identify and recommend new scripting needs with an awareness of integration matters
- Provide support and advice to agents
- Provide tax education to clients (written or verbal) to promote the tax education of all clients and to broaden the tax base
- To ensure that every client has obtained the required service within the scope of job
- To support and assist team members in promoting multi-skilling within the unit
- Perform all functions in respect of the completion of returns and other official documents of revenue taxes administered by SARS
- Act as an advisor on behalf of the commissioner for SARS on tax related matters keeping in mind the goals of the organization
- Keep well-informed of all new policies, procedures, and guidelines, circular minutes, and amendments to all Revenue tax legislation to promote the accuracy and quality of information provided to Taxpayers
- Meeting with taxpayers at SARS offices to do single registration
- Registration of mining royalty
- ADOC projects handed down from management that involve direct contact with taxpayers' banking details, updating public officer details, case closing on service manager
- Revenue drive involvement -Collections and following up with payments etc
- Dealing with variances in payments and getting expiations with regards to this from the taxpayer compiling reports for management on the revenue statistics
- Assistance to the senior taxpayer relationship manager with reports, statistics etc
- Attending tax clearance committee.
INCOME TAX CONSULTANT
SARS (DORINGKLOOF BRANCH)
Gauteng
04.2008 - 07.2015
- Ensuring that all telephone standard queries are promptly, effectively, and efficiently answered or resolved by improving the image of SARS services delivery organization
- Deliver a comprehensive, telephonic, one-stop service to all SARS clients inclusive of standard queries and taxpayer education
- Render telephone tax advisory services to all client, inclusive of rendering law interpretation function
- Act as first telephonic contact acting as an ambassador for SARS
- Perform all functions in respect of the completion of returns and other official documents of all taxes administered by SARS to meet client needs and expectations
- Provide a comprehensive service to all clients in respect of registration requirement, analysis of taxable income and incorrect assessment, calculations of tax debit/credits
- Stay informed of all new policies, procedures, and guidelines, circular minutes, and amendments
- Promote the accuracy and quality of information provide to client/taxpayer
- Attend to all account enquiries received by telephone, with regards to all outstanding debits and credits, penalities and interests
- Establish and maintain excellent client relationships
- Compile and develop articles.
TAX COLLECTION
SARS
Gauteng
06.2007 - 03.2008
- Handle collection outbound and Inbound calls
- Handle necessary administration duties
- Collect optimum revenue on outstanding debits
- Contact client with regards to outstanding account
- Negotiate payment with client
- Communicate with collections department with regards to deferments payment with taxpayer's records
- Understand and be able to explain in detail all the different taxes outstanding and operate within the boundaries of SA TAX LAW and SARS policies and procedures
- Keep well-informed of all new procedures, guidelines and amendments of the tax acts support the SARS.
Education
NATIONAL DIPLOMA IN ACCOUNTING - National Diploma Accounting
TSHWANE UNIVERSITY OF TECHNOLOGY
Soshanguve Compus 01.2003 - 05.2007
MATRIC -
TSHIITWA HIGH SCHOOL
Vhembe District 01.1998 - 12.2002
Skills
ACCPAC
Tax Legislation
SAP
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Information
Masimula Henry Ramathuba, 8404145675084, 076 966 2957, 084 737 6039, MasimulaR@yahoo.com, Pretoria, Gauteng, English, Tsonga, Zulu, Sotho, Tshivenda, South African, Code 10
References
- SDU MKHWANAZI, MANAGER CONTACT CENTRE - SARS, smkhwanazi@sars.gov.za, 010 208 7704
- PALESA MOKOBEDI, OPERATIONS MANAGER - SARS, pmokobedi@sars.gov.za, 010 208 7114
- FIKILE MAKUBE, OPERATIONS MANAGER - SARS, fmakube@sars.gov.za, 011 602 3449
- KATLEGO KHOJA,SPECIALIST AUDIT - SARS, kkhoja@sars.gov.za ,011 602 3727
Timeline
Client Account Maintenance
SARS
08.2023 - Current
TAXPAYER INTERFACE OFFICER
SARS
07.2015 - 07.2023
INCOME TAX CONSULTANT
SARS (DORINGKLOOF BRANCH)
04.2008 - 07.2015
TAX COLLECTION
SARS
06.2007 - 03.2008
NATIONAL DIPLOMA IN ACCOUNTING - National Diploma Accounting
TSHWANE UNIVERSITY OF TECHNOLOGY
01.2003 - 05.2007
MATRIC -
TSHIITWA HIGH SCHOOL
01.1998 - 12.2002
Similar Profiles
Benedictor Simphiwe NgcoboBenedictor Simphiwe Ngcobo
Coordinator: Service Level Manager at SARSCoordinator: Service Level Manager at SARS
Rhulani NdhlovuRhulani Ndhlovu
Security Monitor and VIP Close Protector at SARSSecurity Monitor and VIP Close Protector at SARS
COLLEEN TSWENECOLLEEN TSWENE
Acting Operations Manager at SARSActing Operations Manager at SARS