Masilo Mailula
Bartender
Johannesburg
Summary
Dynamic bartender with a proven track record at Palazzo hotel, excelling in beverage preparation and customer service. Recognized for developing loyal clientele through exceptional engagement and suggestive selling. Adept at multitasking in fast-paced environments while maintaining cleanliness and hygiene standards, ensuring a memorable experience for patrons.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Bartender
Southern Sun
Bartender
Palazzo Hotel
08.2010 - Current
- Provided exceptional customer service by engaging patrons and addressing inquiries efficiently.
- Learned to prepare a variety of cocktails and beverages following standard recipes.
- Maintained cleanliness and organization of bar area in compliance with health and safety regulations.
- Assisted in inventory management by tracking supplies and notifying management of low stock.
- Developed knowledge of drink recipes and menus to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted to fast-paced environment by managing multiple orders simultaneously.
- Participated in training sessions to improve bartending skills and product knowledge.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Banqueting Supervisor
The Westcliff Hotel
07.2007 - 07.2010
- Managed event logistics, ensuring seamless execution of banquets and catering services.
- Developed and implemented standard operating procedures for event set-up and breakdown.
- Fostered relationships with clients, enhancing customer satisfaction and repeat business.
- Directed and managed banquet functions for Number-person event.
- Expertly resolved operational issues in real-time to minimize disruptions during events.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Ensured seamless event execution by implementing effective communication channels among staff members.
Education
Bachelor of Commerce - B.com in Business Management
University of Limpopo
Polokwane Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Customer service
Cleanliness and hygiene
Classic cocktails
Handling difficult customers
Customer service expertise
Patience and tolerance
Strong multitasking
Team player attitude
References
Restaurant manager
Ronald Khumalo
081 840 1781
Assistant Restaurant manager
William Ramfate
073 760 8297
Timeline
Bartender
Palazzo Hotel
08.2010 - Current
Banqueting Supervisor
The Westcliff Hotel
07.2007 - 07.2010
Bartender
Southern Sun
Bachelor of Commerce - B.com in Business Management
University of Limpopo