Masibulele Wiseman Bottoman

· Project rollouts and Equipment deployments

· Carried out maintenance on all machines assigned, advised management on service plans and technical matters,

maintaining accurate log-out records, answered calls within the required time (meet SLAs).

· Reported any unsafe conditions to the Account Manager, Keeping all logs, account control books and other

Documentation. Maintained security of assets (boot stock) and confidential information.

· Loaded windows, Installed Network Printers Desktop/laptop support. End user support - Hardware & software. Network support active directory. Email & Internet support. Remote support (e.g. VNC/RDP).

· Printing Support (IP printing, shared network printing, local printers), Speed point, Fault- finding & POS Software. Maintained hardware devices and software for (clicks group project, Mr Price and woolworths Project

· Responded to and resolved tickets raised within the company’s ISM ticketing platform and Telephonically (inbound) within stipulated service level agreements.

· Maintained reports on all activities and time keeping to line manager. Managed and maintained the remote monitoring infrastructure used to monitor client’s infrastructure spread across South Africa.

· Dealing with multifunction printers e.g. my scans, TP links and/or access ports . Flexible, calm and approachable, ‘can do’ attitude

· Ability to organize own time, prioritize tasks and manage multiple tasks.

· Truworths Project - Supporting mobile devices such as IOS, Android and Windows. Provides customers with network technical support.

· Remote support (e.g. Team viewer) and solving or escalating the request and responding the service calls as necessary.

· Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of quality and satisfaction.

· Upgrades software components as required.

· Sanlam Project –Windows 10, Transferred data between computer storage, system implementation, upgrade or consolidation. Installed and built computers with appropriate software. Deployed business applications. Installed local and network printers. Migrated user data and various account creations and modifications.

· Configurations management of work stations with Microsoft system center configuration Manage (SCCM).

· Prepared data Migration plans including migration risk, quantity and business sign off details. Developed best practice, process and standards for effectively carrying out data migration activities. Performed data audit, reconciliation and accepting reporting.

· Completed basic hardware upgrades for PCs (Ram, HDD etc.) and Refurbished computer equipment. Software upgrades (Windows, Ms Office, and custom application). Followed all asset management guidelines and procedures.

· Completed Nedbank Project for Windows 7, installed windows operating system, Desktop Support, Network Printers, switches and routers, Desktop/laptop support. End user support - Hardware & software. Network support, Install 3G software + modems, Ms Office support, Active directory, LAN and WAN,

· Deployed software and upgraded , ABSA, FNB & NEDBANK ATM’s. Trouble shooting ATM networks, ATM systems, and ATM applications to identify and correct malfunctions and other operational difficulties.

· Performed troubleshooting, diagnose and resolved problems (repair, replace parts, debugging etc.) Install and configure appropriate software and functions according to specification.

· completed preventative maintenance and ongoing repairs on installed ATM’s.

· Maintained on all machines assigned, advice management on service plans and technical matters, maintaining accurate log-out records, answering calls within the required time (meet SLAs).

· Reported any unsafe conditions to the Account Manager, Keeping all logs, account control books and other documentation. Maintained security of assets (boot stock) and confidential information.

· Loaded windows, Installed Network Printers Desktop/laptop support. End user support - Hardware & software. Network support. Active directory. Email & Internet support. Remote support (e.g. VNC/RDP). MS office support. Antivirus.

· Printing Support (IP printing, shared network printing, local printers), Speed point, Fault- finding& POS Software.

· Maintained hardware devices and software for (clicks group project, Foschini group and Shoprite Project)