MASIBULELE TYALI
Sales Representative
Cape Town
Summary
Dedicated and results-driven Telesales Supervisor with experience in the FMCG sector. Adapt at leading high-performance teams to achieve and exceed sales targets through strategic planning, comprehensive training, and innovative sales techniques. Seeking to leverage my expertise in sales and business management, data-driven decision-making, and customer relationship building to drive revenue growth and enhance operational efficiency.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Representative
Johdel PTY/LTD
01.2025 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
TELESALES SUPERVISOR
ULTRA LIQUORS GRAHAMSTOWN
01.2023 - 12.2024
- Supervision: Oversee and guide the telesales team, providing support and direction to ensure they meet their sales targets and adhere to company policies
- Training: Develop and deliver training programs for new and existing team members to improve their sales skills and product knowledge
- Performance Monitoring: Track individual and team performance, providing feedback and coaching to help team members improve their performance
- Goal Setting: Set and communicate clear sales goals and targets for the team, aligning them with the company’s overall objectives
- Strategy Development: Develop and implement effective sales strategies and campaigns to drive revenue and achieve sales targets
- Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness within the telesales operations
- Reporting: Prepare and present regular reports on sales performance, team productivity, and other key metrics to senior management
- Customer Engagement: Ensure the team is effectively engaging with customers, addressing their needs, and building strong relationships
- Issue Resolution: Handle escalated customer issues or complaints and work to resolve them satisfactorily
- Incentives: Develop and manage incentive programs to motivate the team and drive high performance
- Team Building: Foster a positive and collaborative team environment to maintain high morale and job satisfaction
- Regulatory Compliance: Ensure that all telesales activities comply with relevant regulations and company policies
- Quality Control: Monitor calls and interactions for quality assurance, ensuring that the team adheres to best practices and maintains high standards
SUPERVISOR
ULTRA LIQUORS
01.2021 - 01.2023
- Training and Supervision: Train new employees on store policies, customer service standards, and operational procedures
- Supervise and guide staff members
- Scheduling: Create and manage staff schedules to ensure adequate coverage during operating hours
- Performance Monitoring: Evaluate employee performance, provide feedback, and address any issues or conflicts
- Assistance: Help customers with product selection, answer questions, and resolve complaints
- Sales: Promote products, offer recommendations, and drive sales through excellent customer service
- Stock Control: Monitor and manage inventory levels, place orders with suppliers, and ensure stock rotation to minimize losses
- Receiving Deliveries: Oversee the receipt of deliveries, check for accuracy, and ensure proper storage of products
- Regulations: Ensure the store complies with local, state, and federal regulations regarding the sale of alcohol, including age verification and record-keeping
- Safety: Maintain a safe and clean store environment, addressing any potential hazards or violations
- Cash Handling: Manage cash registers, handle transactions, and reconcile cash drawers
- Reporting: Prepare and review financial reports, track sales performance, and assist with budgeting and forecasting
- Maintenance: Oversee store cleanliness and organization, including the layout and presentation of merchandise
- Equipment: Ensure that store equipment is functioning properly and arrange for repairs if needed
- Promotions: Plan and execute in-store promotions, sales events, and marketing strategies to boost sales
- Merchandising: Display products attractively and manage promotional materials
- Issue Resolution: Address and resolve any operational issues, customer complaints, or staff concerns promptly
Education
Diploma - Business Management
Port Elizabeth College
Business Management N4,5 &6 - undefined
Port Elizabeth College
Matric - undefined
Ngangelizwe Senior Secondary School
Skills
- Sales Techniques
- Product Knowledge
- Leadership
- Customer focus
- Organizational
- Customer needs assessment
- Sales closing
- Customer relationship building
Personal Information
- Date of Birth: 03/28/91
- Nationality: South African
- Marital Status: Single
Dl
Code B
Timeline
Sales Representative
Johdel PTY/LTD
01.2025 - Current
TELESALES SUPERVISOR
ULTRA LIQUORS GRAHAMSTOWN
01.2023 - 12.2024
SUPERVISOR
ULTRA LIQUORS
01.2021 - 01.2023
Business Management N4,5 &6 - undefined
Port Elizabeth College
Matric - undefined
Ngangelizwe Senior Secondary School
Diploma - Business Management
Port Elizabeth College
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