Microsoft Package
MASHUDU JESSICA MAVHUNGU
Help Desk Consultant
SOSHANGUVE
Summary
Dedicated and passionate professional with strong organizational skills, poised to excel in an entry-level SAP Consultant role. Committed to leveraging analytical abilities and a strong work ethic to contribute effectively to team success and drive company objectives. Eager to embrace challenges and collaborate with colleagues to implement innovative solutions that enhance operational efficiency. A proactive learner, ready to adapt and grow within a dynamic environment.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Help Desk Consultant
EP-Exec
09.2025 - 12.2025
- First-Line Support: Serve as the initial contact for users (job seekers, employers, community members) seeking assistance via email, WhatsApp, or in-person with the employment portal.
- Issue Resolution & Troubleshooting: Diagnose and resolve basic technical problems related to account access (password resets), portal navigation, application submission issues, and general hardware/software questions.
- Escalation: Redirect unresolved or more complex technical issues to the appropriate higher-level support personnel
- User Guidance and Training: Walk users step-by-step through processes and provide clear instructions.
- Communication & Follow-up: Maintain regular communication with users, updating them on the status of their issue and following up to ensure satisfactory resolution.
- Documentation & Reporting: Maintain accurate records of all interactions, common issues, and resolutions to build an internal knowledge base and assist in compiling activity or performance reports.
Administrative Assistant
STACKS CAPITAL Pty
04.2018 - 03.2020
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Bachelor of Commerce - Business Informatics
University of South Africa
Gauteng, South Africa 04.2001 -
National Higher Certificate - Economic Management Science
University of South Africa
01.2020
High School Diploma -
Hlomphanang Secondary
Gauteng, South Africa 04.2001 -
No Degree - End User Computing
Tshwane North
Gauteng, South Africa 04.2001 -
Skills
Multi-lingual (Read, write and speak 6 African languages) English, Tshivenda, Tsonga, Pedi, Zulu, Sotho
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Database Management
Python
SQL
Certification
Life Skills Program
References
- Mfundo, Podile, Former Employer, mfundophetla@gmail.com, 066 4744 004
- Takalani, Makhado, Former colleague, tmmakhado@gmail.com, 076 4038 621
- Rudzani, Makumbe, Church Member/ Mentor, rudz.makumbe@gmail.com, 060 805 4068
Timeline
Help Desk Consultant
EP-Exec
09.2025 - 12.2025
END User computing NQF level 3
07-2018
Life Skills Program
05-2018
Administrative Assistant
STACKS CAPITAL Pty
04.2018 - 03.2020
Bachelor of Commerce - Business Informatics
University of South Africa
04.2001 -
High School Diploma -
Hlomphanang Secondary
04.2001 -
No Degree - End User Computing
Tshwane North
04.2001 -
National Higher Certificate - Economic Management Science
University of South Africa