Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
References
Timeline
Generic
MASHUDU JESSICA MAVHUNGU

MASHUDU JESSICA MAVHUNGU

Help Desk Consultant
SOSHANGUVE

Summary

Dedicated and passionate professional with strong organizational skills, poised to excel in an entry-level SAP Consultant role. Committed to leveraging analytical abilities and a strong work ethic to contribute effectively to team success and drive company objectives. Eager to embrace challenges and collaborate with colleagues to implement innovative solutions that enhance operational efficiency. A proactive learner, ready to adapt and grow within a dynamic environment.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Help Desk Consultant

EP-Exec
09.2025 - 12.2025
  • First-Line Support: Serve as the initial contact for users (job seekers, employers, community members) seeking assistance via email, WhatsApp, or in-person with the employment portal.
  • Issue Resolution & Troubleshooting: Diagnose and resolve basic technical problems related to account access (password resets), portal navigation, application submission issues, and general hardware/software questions.
  • Escalation: Redirect unresolved or more complex technical issues to the appropriate higher-level support personnel
  • User Guidance and Training: Walk users step-by-step through processes and provide clear instructions.
  • Communication & Follow-up: Maintain regular communication with users, updating them on the status of their issue and following up to ensure satisfactory resolution.
  • Documentation & Reporting: Maintain accurate records of all interactions, common issues, and resolutions to build an internal knowledge base and assist in compiling activity or performance reports.

Administrative Assistant

STACKS CAPITAL Pty
04.2018 - 03.2020
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Bachelor of Commerce - Business Informatics

University of South Africa
Gauteng, South Africa
04.2001 -

National Higher Certificate - Economic Management Science

University of South Africa
01.2020

High School Diploma -

Hlomphanang Secondary
Gauteng, South Africa
04.2001 -

No Degree - End User Computing

Tshwane North
Gauteng, South Africa
04.2001 -

Skills

Multi-lingual (Read, write and speak 6 African languages) English, Tshivenda, Tsonga, Pedi, Zulu, Sotho

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Package

Database Management

Python

SQL

Certification

Life Skills Program

References

  • Mfundo, Podile, Former Employer, mfundophetla@gmail.com, 066 4744 004
  • Takalani, Makhado, Former colleague, tmmakhado@gmail.com, 076 4038 621
  • Rudzani, Makumbe, Church Member/ Mentor, rudz.makumbe@gmail.com, 060 805 4068

Timeline

Help Desk Consultant

EP-Exec
09.2025 - 12.2025

END User computing NQF level 3

07-2018
Life Skills Program
05-2018

Administrative Assistant

STACKS CAPITAL Pty
04.2018 - 03.2020

Bachelor of Commerce - Business Informatics

University of South Africa
04.2001 -

High School Diploma -

Hlomphanang Secondary
04.2001 -

No Degree - End User Computing

Tshwane North
04.2001 -

National Higher Certificate - Economic Management Science

University of South Africa
MASHUDU JESSICA MAVHUNGUHelp Desk Consultant