Nebula,Apex,Night Bridget,,Sempa
Mashila Mukivhi
Assistant Manager /Rooms Division Manager
Modemolle
Summary
Proven leader in hospitality management, notably at Monate Game Lodge, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in strategic planning and staff management, my approach combines rigorous financial management with fostering a supportive team environment, leading to a marked increase in sales and service standards.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager/ Rooms Division Manager
Monate Game Lodge
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Executive Housekeeper
Cradle Boutique Hotel
01.2023 - 09.2023
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Kept building entryway glass clean and polished for professional presentation.
- Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak
Assistant Executive Housekeeper
Cradle Boutique Hotel
08.2022 - 12.2022
- Facilitated interdepartmental communication by participating in regular management meetings, sharing insights on housekeeping operations, and collaborating on cross-functional projects.
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property.
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
Duty Manager
Valley Lodge and Spa
01.2021 - 08.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Housekeeping Manager
Valley Lodge and Spa
01.2020 - 12.2021
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Office Coordinator
Legend Golf and Safari
01.2017 - 12.2019
- Streamlined communication between departments for optimal service delivery to guests.
- Maintained accurate record-keeping, ensuring proper billing and inventory management.
- Assisted in hiring and onboarding new staff, fostering a positive work environment and strong team cohesion.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Implemented eco-friendly cleaning practices, reducing environmental impact while maintaining high standards of cleanliness.
- Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
- Reviewed employee performance regularly, providing constructive feedback and opportunities for growth and development.
Education
Higher Certificate In Business Management - Business Management/ Project Management
IQ ACADEMY
East London Certificate - Food And Beverage Management
Alison
Online 09.2024
Diploma - Supply Chain Management
Alison
Online 09.2024
Diploma In Hospitality Management - Hospitality Administration And Management
Alison
Online09.2024
Certificate - Office Supervision And Management
IQ ACADEMY
East London 12.2018
Diploma - Information Technology
Success Computer College
Polokwane 12.2017
Skills
Training
Strategic planning
Operations management
Staff Management
Employee scheduling
Business planning
Consulting
Sales growth
Cost Control
Business Development
Financial Management
Staff supervision
Recruiting and interviewing
Project Management
Budgeting
Business administration
Sales and marketing
Accomplishments
- Resolved product issue through consumer testing.
Software
Timeline
Assistant Manager/ Rooms Division Manager
Monate Game Lodge
09.2023 - Current
Executive Housekeeper
Cradle Boutique Hotel
01.2023 - 09.2023
Assistant Executive Housekeeper
Cradle Boutique Hotel
08.2022 - 12.2022
Duty Manager
Valley Lodge and Spa
01.2021 - 08.2022
Housekeeping Manager
Valley Lodge and Spa
01.2020 - 12.2021
Housekeeping Office Coordinator
Legend Golf and Safari
01.2017 - 12.2019
Higher Certificate In Business Management - Business Management/ Project Management
IQ ACADEMY
Certificate - Food And Beverage Management
Alison
Diploma - Supply Chain Management
Alison
Diploma In Hospitality Management - Hospitality Administration And Management
Alison
Certificate - Office Supervision And Management
IQ ACADEMY
Diploma - Information Technology
Success Computer College