Mashikoe Rearabilwe Zitha
IT Security Administrator
Summary
Experienced IT system support professional with a strong drive to excel in the cyber security field. Seeking a challenging role within a rapidly growing organization that offers diverse goals and objectives in a modern business environment. Known for upholding high ethical standards and demonstrating unwavering integrity in all endeavors.
Overview
7
7
years of professional experience
Work History
Junior IT System Administrator
First Rand Group
01.2024 - 07.2024
- -Backup and system recovery strategies
- -problem solving and troubleshooting network and server issues
- -monitoring system/server performance through dashboards and monitoring tools including Nagios, ScienceLogic and TSOM
- -Creation of documentation
- -managing access and security measures
- -onboarding and decommissioning of servers on the different monitoring tools
- -working on jumpboxes to configure and maintain collectors on VSphere.
IT service desk support
First Rand Group
01.2023 - 01.2024
- -Serve as the first point of contact for customers seeking technical assistance over the phone or email
- -Perform remote troubleshooting through diagnostic techniques and pertinent questions
- -Determine the best solution based on the issue and details provided by customers
- -Walk the customer through the problem-solving process
- -Direct unresolved issues to the next level of support personnel
- -Provide accurate information on IT products or services
- -Record events and problems and their resolution in logs
- -Follow-up and update customer status and information
- -Pass on any feedback or suggestions by customers to the appropriate internal team
- -Identify and suggest possible improvements on procedures
Cyber security Trainee (intern)
First Rand Group
01.2022 - 01.2023
- Cyber security intern was in the identity and access management IT department
- -Active directory, creating password, creating user profiles
- PAM - dealt with group users, service accounts
- Escalating incident in PAM
- Generating daily, weekly, monthly Reports
- IAM space
System support
Maepa inc
01.2018 - 01.2022
- Day to day system management.
- Troubleshooting
- Password reset for staff members
- Creating logins/user profiles for staff and customer
- Monitoring database for the clinic
- Ticket management
- Employees service portal management
Education
Cloud + - Information Technology
Comptia
04.2001 -
CompTIA Security - undefined
Pearson Vue
Information technology services support - NQF 5
Rosebank college
Foundation IT Program - undefined
Monash international university
Matric - Bachelor pass
CBC Christian brothers college
AWS practitioner training (AWS) - undefined
Pink elephant
Devops essential training - undefined
Pink elephant
Skills
System support
Microsoft Teams
Outlook
Excel
Programming
Java
C
Python
Computer skills
Linux
Windows OS
Powershell
Communication skills
Active Directory
Cloud and virtualization
AWS
System Configuration
Sciencelogic professional
System monitoring
Remote Access
Network troubleshooting
Windows administration
Server maintenance
Virtualization technologies
Server management
IT documentation
Virtualization
Incident management
Helpdesk operations
Disaster recovery
Offboarding and onboarding
Timeline
Junior IT System Administrator
First Rand Group
01.2024 - 07.2024
IT service desk support
First Rand Group
01.2023 - 01.2024
Cyber security Trainee (intern)
First Rand Group
01.2022 - 01.2023
System support
Maepa inc
01.2018 - 01.2022
Cloud + - Information Technology
Comptia
04.2001 -
CompTIA Security - undefined
Pearson Vue
Information technology services support - NQF 5
Rosebank college
Foundation IT Program - undefined
Monash international university
Matric - Bachelor pass
CBC Christian brothers college
AWS practitioner training (AWS) - undefined
Pink elephant
Devops essential training - undefined
Pink elephant