Antoinette Langa
Sales Representative
Polokwane,LP
Summary
Dynamic sales professional with a proven track record at GBC Engineering, excelling in client relationship building and upselling strategies. Achieved significant revenue growth through innovative sales tactics and effective cold calling. Adept at utilizing CRM tools to enhance customer engagement and drive results, while maintaining a goal-oriented approach.
Knowledgeable Sales executive with background in junior sales roles, proficient in assisting sales teams through effective communication and customer engagement. Successfully supported sales processes by maintaining accurate records and facilitating smooth transactions. Demonstrated ability to utilize CRM software and collaborate with team members to achieve sales targets.
Overview
12
12
years of professional experience
Work History
Junior Sales Assistant
We Buy Cars
11.2024 - Current
- Utilized CRM software effectively, tracking customer interactions and preferences to personalize future engagements.
- Maintained a clean and organized store environment, contributing to an enhanced customer experience.
- Assisted in the onboarding of new employees, sharing best practices for efficient task completion and exceptional customer service delivery.
- Increased customer satisfaction by addressing inquiries and providing product knowledge.
- Stayed current on company offerings and industry trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Cadet
We Buy Cars
06.2020 - 11.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Contributed to a positive work environment by maintaining open lines of communication among colleagues across various departments.
- Utilized CRM software efficiently, tracking all interactions with prospects and clients to maintain an organized system of information.
- Collaborated with team members to optimize sales efforts and achieve overall company goals.
Sales Representative
GBC Engineering
01.2017 - 04.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Implemented CRM tools to track customer interactions and sales progress.
- Increased market penetration with introduction of innovative sales tactics.
- Exceeded sales targets through effective planning and goal setting.
Secretary
Langa Family Estate
01.2013 - 01.2017
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Maintained electronic filing systems and categorized documents.
- Improved office workflow by redesigning document submission process.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
Certificate - Management
Unisa
Pretoria, South Africa 04.2001 -
No Degree - Medical
Thuto Bophelo Nursing Academy
Pretoria, South Africa 04.2001 -
Skills
Goal oriented
Timeline
Junior Sales Assistant
We Buy Cars
11.2024 - Current
Sales Cadet
We Buy Cars
06.2020 - 11.2024
Sales Representative
GBC Engineering
01.2017 - 04.2020
Secretary
Langa Family Estate
01.2013 - 01.2017
Certificate - Management
Unisa
04.2001 -
No Degree - Medical
Thuto Bophelo Nursing Academy
04.2001 -
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