Mashasha Walter Sekgobane
Lephalale
Summary
Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 11 years of hands-on mining experience completing various services and repairs. I have great mining experience on mining equipments such as Haul Trucks, Drills, Hydraulic Loaders, Dozers, Graders, Excavators and Water Trucks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Onsite Service Technician
Rolls Royce Solutions Africa(MTU)
Lephalale ( Exxaro Grootegeluk Mine)
03.2019 - Current
- Performs onsite repair of equipment at customer locations.
- Provides technical support to customers over the phone and in person.
- Diagnoses problems and determines solutions for customer issues.
- Conducts preventive maintenance on machines and systems.
- Replaces worn or damaged parts with OEM replacements as necessary.
- Troubleshoots electrical circuits using schematics and diagrams.
- Assemble components into complete systems following blueprints or other instructions.
- Resolves software-related issues by troubleshooting programs and applications.
- Provides training on the safe usage of equipment when needed.
- Respond quickly to emergency calls from clients needing immediate assistance.
- Adhere to quality assurance procedures during every stage of the service process.
- Conduct daily, weekly, quarterly, annual inspections on equipments.
- Follow established safety rules, OSHA guidelines and company safety policies and procedures.
- Train new team members on service processes to increase productivity.
- Develop preventive maintenance procedures and schedules.
- Install new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully
- Maintain accurate records of service calls, repairs, and parts used.
- Test repaired items to ensure functionality before returning them to customers.
- Identifies potential problems during routine inspections in order to prevent future breakdowns.
- Communicate with clients for outstanding customer service and to increase repeat business.
Field Service Technician
Komatsu South Africa
Mokopane/Polokwane(Anglo American-Mogalakwena Mine)
10.2017 - 03.2019
- Remain up to date with safety procedures.
- Takes SHEQ into account in the planning of work output
- Conduct Hazardous identification & Risk Assessment.
- Perform HIRA with team members before each task.
- Implement the Komatsu Way 5S’s – Sort, Set in order, Shine, Standardize, Sustain.
- Comply with tooling and vehicle inspections as per standard, applicable policy and or regulation.
- Inspect and test mechanical products to locate defects or malfunctions.
- Repair and maintain production machinery in accordance with manufacturer specifications.
- Perform preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Complete all necessary paperwork for service calls in a timely manner.
- Provide technical support to customers over the phone and via email.
- Respond promptly to emergency service requests from clients.
- Diagnose problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Monitor system performance remotely through data analysis methods such as Komtrax.
- Do standby
- Housekeeping
- Disassemble and reassemble hydraulic, pneumatic and mechanical equipment for inspection.
- Explain and recommend service options to customers and detailed costs.
- Observe field safety protocols to prevent injuries and accidents.
- Train customers on equipment after installation.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Disassemble defective machines for repair or replacement of parts.
- Resolve customer complaints regarding product performance or malfunctioning equipment in a professional manner.
Diesel Mechanic
GrootegGrootegelukGrootegeluk Mine
KomtraxMogalakwenaLephalale ( Grootegeluk Mine)
09.2012 - 10.2017
- Performs preventative maintenance on diesel engines and equipment.
- Maintenance and repairs of heavy equipment such as bulldozers, drills, graders, excavators, dump trucks and loaders.
- Performs routine preventative maintenance on heavy equipment including oil changes, lubrication of parts, and engine tune-ups.
- Diagnose mechanical problems using computerized or manual testing equipment.
- Repairs engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
- Welds broken parts and structural members as required.
- Troubleshoots electrical systems on heavy machinery.
- Fabricates replacement parts when needed with a variety of tools.
- Review technical manuals in order to remain current with changing technology.
- Orders necessary parts from suppliers in order to complete repairs quickly.
- Provides input into purchasing decisions for new or replacement equipment.
- Replace worn out parts such as hoses, belts, bearings and seals.
- Trained personnel on the safe operation of heavy machinery.
- Read and interpreted technical details such as schematics, manuals and drawings.
- Attend breakdowns and call outs.
- Adhere to all health and safety practices and promote goos house keeping
Education
Diesel Mechanic Sec 13 MQA (NQF 3)
Grovos Training Centre
Lephalale09.2012
Mechanical And Electrical Engineering N3
Lephalale TVET College
Lephalale2011
Electrical Phase1
Premos Training Centre
Pretoria08.2008
Grade 12
Dimpe Secondary School
Lephalale12.2002
Skills
- Valid Driver's License
- Troubleshooting Skills
- Problem and Issue Resolution
- Punctual and Reliable
- Quality Assurance
- Customer Service
- Records Maintenance
- Decision-Making
- Computer Skill ( Office 365)
- Safety Management
- Customer Relations
- Worksite Preparation
- Preventive Maintenance
- Troubleshooting and Diagnostics
- Fleet Maintenance
- Welding Skills
Certification
- Code 10(C1) drivers license
Languages
Sepedi
First Language
English
Upper Intermediate (B2)
B2
Afrikaans
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Onsite Service Technician
Rolls Royce Solutions Africa(MTU)
03.2019 - Current
Field Service Technician
Komatsu South Africa
10.2017 - 03.2019
Diesel Mechanic
GrootegGrootegelukGrootegeluk Mine
09.2012 - 10.2017
Diesel Mechanic Sec 13 MQA (NQF 3)
Grovos Training Centre
Mechanical And Electrical Engineering N3
Lephalale TVET College
Electrical Phase1
Premos Training Centre
Grade 12
Dimpe Secondary School
- Code 10(C1) drivers license
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