Mashaphula Cynthia Selaelo
E-commerce And Customer Service Professional
Johannesburg
Summary
Dynamic E-Commerce Customer Service Specialist with a proven track record at Woolworths, excelling in customer inquiry resolution and cross-functional collaboration. Enhanced order processing efficiency, significantly improving response times. Skilled in staff training and client communication, fostering a knowledgeable team environment and ensuring exceptional customer satisfaction.
Overview
10
10
years of professional experience
1
1
Language
Work History
E-Commerce Customer Service Specialist
Woolworths
12.2020 - 11.2024
- Resolved customer inquiries through various channels, enhancing customer satisfaction and fostering brand loyalty.
- Streamlined order processing procedures, resulting in improved efficiency and reduced response times for customer requests.
- Collaborated with cross-functional teams to address product-related issues, ensuring timely resolutions and maintaining customer trust.
- Assisted in training new staff on customer service protocols, contributing to a knowledgeable and effective team environment.
Food Testing Coordinator
Woolworths
01.2017 - 12.2020
- Developed and implemented food safety testing protocols, ensuring compliance and enhancing product quality across the supply chain.
- Led cross-functional teams in assessing and improving testing methodologies, resulting in increased efficiency and accuracy.
- Coordinated comprehensive training programs for staff on food testing standards, fostering a culture of quality and safety.
- Analyzed testing data to identify trends and recommend actionable improvements, contributing to enhanced product integrity.
Sales Floor Associate
Woolworths
02.2016 - 01.2017
- Assisted customers in locating products and provided knowledgeable recommendations to enhance their shopping experience.
- Maintained an organized sales floor by restocking shelves and ensuring product displays were visually appealing.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies and improving efficiency.
- Processed transactions accurately and efficiently, contributing to a seamless checkout experience for customers.
Home Health Aide
Lekgwareng Home Base Care
01.2015 - 01.2016
- Assisted patients with daily living activities, ensuring comfort and dignity while enhancing their overall well-being.
- Monitored patients' vital signs and reported changes, contributing to timely medical interventions and improved health outcomes.
- Provided companionship and emotional support to patients, fostering a positive environment that promoted mental wellness.
- Administered medications as prescribed, ensuring compliance with safety protocols and enhancing patient adherence to treatment plans.
Education
No Degree - Ancillary With Languange Literacy & Communication
Lekgwareng Adult Basic Education & Training
Lekgwareng, South Africa 04.2001 -
Skills
Customer inquiry resolution
Order processing
Cross-functional collaboration
Staff training
Transaction processing
Client communication
Team collaboration
Time management
Additional Information
Driver's License :Code 10 (C1) ,Obtained in 2017
Timeline
E-Commerce Customer Service Specialist
Woolworths
12.2020 - 11.2024
Food Testing Coordinator
Woolworths
01.2017 - 12.2020
Sales Floor Associate
Woolworths
02.2016 - 01.2017
Home Health Aide
Lekgwareng Home Base Care
01.2015 - 01.2016
No Degree - Ancillary With Languange Literacy & Communication
Lekgwareng Adult Basic Education & Training
04.2001 -