Mashaka Netshidaulu
Centurion
Summary
A bright, talented, and ambitious IT administrator with a strong IT systems background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & and being able to play a key role in diagnosing hardware and software problems and ensuring that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and can organize and present complex solutions clearly and accurately. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialist: Technical Support: IT Operations
Assupol Life
01.2021 - Current
- Ensure that all IT activities and duties are carried out in full compliance with regulatory requirements, provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, and disaster recovery, and ensure the application meets the business needs.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Technical Support Engineer
McGaric Technology
01.2019 - 03.2021
- Maintaining the computers, servers, and network systems of the organization
- Managing user accounts and access permissions
- Setting up computers, setting up servers, and providing technical support
- Installing, configuring, and maintaining server software and hardware
- Monitoring server performance
- Documenting server configurations and processes and Planning for future growth.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Earned recognition from management for consistently delivering exceptional service quality.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
Bachelor of Science Honors in Computing -
University of South Africa (UNISA)
Advanced Diploma in Information Resource Management -
University of South Africa (UNISA)
Diploma in Information Technology -
University of South Africa (UNISA)
Advanced Diploma in Information Technology -
CompTIA: Information Technology (IT) Certification
South AfricaSkills
- Customer Relations
- Experience on Remedy
- Power BI (Business Intelligence)
- Resource Allocation
- Emergency Response
- System installations
- Jira/service desk
- Multitasking
- Expert Problem Solving
- Advanced Communication
- Project Planning
- Problem-solving abilities
- Time management abilities
- Teamwork and Collaboration
- Team building
Cover Letter
Dear Hiring Team,
I am writing to express my strong interest in the server administrator position at Assupol, as advertised. With a solid knowledge of system management, a passion for technology, and a proven track record of ensuring the optimal performance and security of critical systems, I am confident in my ability to contribute effectively to your team.
In my previous role at McGaric Technology, I successfully managed a diverse range of servers, encompassing both physical and virtual environments. My responsibilities included server setup, configuration, and ongoing maintenance, as well as proactive monitoring to identify and resolve potential issues before they impact operations. Additionally, I am well-versed in backup and recovery solutions, system monitoring tools, and network infrastructure.
Thank you for considering my application. I am excited about the possibility of contributing to the continued success of the server team.
Warm regards,
Mashaka B Netshidaulu
Attributes
- Interpersonal savvy
- Decision quality
- Plans and aligns
- Optimizes work processes
Traininginstitutions
- Bytes Technology Group, Midrand, Repairs and maintenance of hardware and peripherals, Completed in 2017
- Bytes Technology Group, Midrand, My SQL Server, Completed in 2017
- Dynamic DNA, ICT training academy, Assemble computer and Troubleshooting, Completed in 2016
- Dynamic DNA, ICT training academy, COMPTIA A+ (IT Technician) Core 1 and Core 2 online courses, Completed in 2016
- PC Training and Business College, Pretoria, System Engineering (MCSE), Completed in 2010
Personal Information
- Date of Birth: 10/20/1991
- Driving License: Yes - Code 10
References
Available on request
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Specialist: Technical Support: IT Operations
Assupol Life
01.2021 - Current
Technical Support Engineer
McGaric Technology
01.2019 - 03.2021
Bachelor of Science Honors in Computing -
University of South Africa (UNISA)
Advanced Diploma in Information Resource Management -
University of South Africa (UNISA)
Diploma in Information Technology -
University of South Africa (UNISA)
Advanced Diploma in Information Technology -
CompTIA: Information Technology (IT) Certification