Masetene Gloria Sesoai
Retail Assistant/ Refunds Clerk
Tokoza
Work Preference
Summary
Dynamic retail professional with a proven track record at Builders Warehouse, excelling in customer engagement and refund processing. Skilled in inventory management and team collaboration, I enhanced service quality and reduced customer wait times, fostering loyalty and satisfaction. Committed to delivering exceptional client communication and efficient retail operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Retail Assistant /refunds Clerk
Builders Warehouse
06.2020 - Current
- Assisted customers with product inquiries and returns, enhancing overall service quality and increasing customer satisfaction.
- Processed refunds and exchanges accurately, ensuring compliance with company policies and improving transaction efficiency.
- Maintained organized inventory displays, contributing to a visually appealing shopping environment that increased customer engagement.
- Collaborated with team members to streamline the returns process, resulting in reduced customer wait times and improved workflow.
- Book customers items for assessment with the supplier.
- follow up with suppliers and update customers with feedback.
Administrative Sales Associate
TFS Wholesalers
03.2015 - 04.2016
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction and loyalty.
- Assisted in inventory management by tracking stock levels and performing regular audits, ensuring product availability for sales.
- Collaborated with team members to streamline order processing, resulting in improved efficiency and reduced processing time.
- Trained new staff on sales procedures and customer engagement techniques, fostering a knowledgeable and effective sales team.
- Managed customer inquiries and order processing, ensuring timely responses and enhancing client satisfaction.
- Coordinated sales support activities, streamlining communication between departments and improving operational efficiency.
Education
Bachelor of Arts - Industrial-Organizational Psychology
University of The Free State
Phuthaditjhaba, South Africa 04.2001 -
High School Diploma -
Moteka Senior Secondary School
Phuthaditjhaba, South Africa 04.2001 -
Skills
Customer inquiries
Product returns
Refund processing
Inventory management
Team collaboration
Customer feedback
Supplier coordination
Customer engagement
Problem resolution
Client communication
Retail operations
Data entry
Customer assistance
Payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Retail Assistant /refunds Clerk
Builders Warehouse
06.2020 - Current
Administrative Sales Associate
TFS Wholesalers
03.2015 - 04.2016
Bachelor of Arts - Industrial-Organizational Psychology
University of The Free State
04.2001 -
High School Diploma -
Moteka Senior Secondary School
04.2001 -