Masego Motloung
Senior Quoting Specialist
Cape Town
Summary
As a Senior Quoting Specialist, Providing essential support to Senior Consultants in crafting personalized travel experiences for clients. From itinerary planning to booking accommodations and activities, Ensure every detail is meticulously arranged to exceed clients' expectations. With a keen eye for detail and a passion for delivering exceptional service, playing a crucial role in creating unforgettable journeys that leave a lasting impression.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Quoting Specialist
Ker & Downey Africa
03.2023 - Current
- Quoting on Travelyst to ensure accurate pricing and logistics alignment.
- Checking availability and provisionally booked hotels/lodges.
- Ensured accuracy of rates prior to confirming services.
- Monitoring expiring dates for provisional bookings to avoid conflicts.
- Creating Wetu Itineraries and travel packs for clients.
- Provided support to senior consultants in client interactions.
- Assisted in itinerary adjustments due to service cancellations or date changes.
- Coordinating booking of activities in various destinations for clients.
- Providing recommendations and options for alternative hotels/camps
Sales Assistant
Trans Africa Safaris
08.2021 - 03.2023
- Tourplan quoting and itinerary creation.
- Creating "at a glance" itineraries for quick reference and overview.
- Creating Wetu Itineraries to ensure clients have the latest information.
- Provided assistance and support to senior consultants in client interactions.
- Facilitating adjustments to clients' itineraries due to service cancellations or date changes.
- Contributed to quoting efforts by generating website and sample itineraries.
- Coordinated activities in each destination to enhance clients' travel experiences.
Tour Processor
Trans Africa Safaris
05.2019 - 01.2021
- Focus on delivering excellence in customer service to Senior Consultants
- Checking availability
- Inspection and coordination of itineraries and cancelling files • Booking of all services once file has been confirmed
- In order to maintain a streamlined process, consultant needs to assist with administrative tasks such as sending of Safaris bags
- Providing general assistance for Senior Consultants
- Preparing documentation for guests and sending them off where guests are arriving
Branded Admin Consultant
Abercrombie & Kent SA
10.2015 - 04.2019
- Focus on delivering excellence in customer service to Senior Consultants (speed of resolution, accuracy and innovation).
- Checking availability
- Loading of bookings in Travel Studio as required
- Inspection and coordination of itineraries and cancelling files
- Capturing of proposals as and when required
- Pre-Departure to be completed once booking as confirmed
- Booking of all services once file has been confirmed
- In order to maintain a streamlined process, consultant needs to assist with administrative tasks such as sending of Safaris bags, etc
- Providing general assistance for Senior Consultants
- Contribute in ensuring that there is excellence in the A&K brand
- Preparing documentation for guests and sending them off where guests are arriving
Education
National Diploma in Retail & Wholesale Travel -
Travel Learning College
Johannesburg, South Africa 04.2001 -
Secondary Education, Grade 12 -
Princess High School
Johannesburg 04.2001 -
Skills
Teamwork: Collaborating with colleagues, senior consultants, and other departments to deliver seamless service and support
Product Knowledge: Becoming familiar with various travel destinations, accommodations, transportation options, and activities
Attention to Detail: Ensuring accuracy in bookings, itineraries, and documentation
Time Management: Prioritizing tasks efficiently to meet deadlines and manage multiple client requests simultaneously
Problem-Solving: Resolving issues such as booking errors, cancellations, or changes in itineraries
Teamwork: Collaborating with colleagues, senior consultants, and other departments to deliver seamless service and support
Certification
National Certificate in General Travel
Timeline
Senior Quoting Specialist
Ker & Downey Africa
03.2023 - Current
Sales Assistant
Trans Africa Safaris
08.2021 - 03.2023
Tour Processor
Trans Africa Safaris
05.2019 - 01.2021
Branded Admin Consultant
Abercrombie & Kent SA
10.2015 - 04.2019
National Diploma in Retail & Wholesale Travel -
Travel Learning College
04.2001 -
Secondary Education, Grade 12 -
Princess High School
04.2001 -