Masego Mothwa
Pretoria
Summary
Dedicated individual delivering exceptional customer service in fast-paced environments. Supports team members to enhance service efficiency while maintaining high standards. Utilises extensive menu knowledge to provide accurate recommendations and ensure guest satisfaction.
Flexible team player demonstrating strong collaboration in high-pressure situations. Manages multiple tasks effectively, from order processing to table clearing, ensuring seamless service flow. Committed to upholding hygiene standards and restaurant quality.
Friendly and approachable, with knack for creating positive customer experiences. Excellent at multitasking and maintaining composure under pressure. Clear and effective communicator, adept at building rapport with diverse clientele. Eager to contribute to collaborative team environment.
Overview
2025
2025
years of professional experience
Work History
Waiter
Natasha [ 083 299 8554 ]
06.2025
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
Catering Staff Member
Kgati Makole [ 078 701 7218 ]
2023 - 12.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Ensured timely food preparation and delivery for seamless event execution.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Education
Rietondale High School
Skills
Customer service
Team collaboration
Cash handling
Order processing
Time management
Teamwork
Punctuality
Multitasking efficiency
Highly responsible and reliable
Timeline
Waiter
Natasha [ 083 299 8554 ]
06.2025
Rietondale High School
Catering Staff Member
Kgati Makole [ 078 701 7218 ]
2023 - 12.2024