Masedi Seshibe
Krugerdorp
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
17
17
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
CUSTOMER SERVICE BRANCH MANAGER
ELECTRONIC TOLL COLLECTIONS
Modderfontein
01.2011 - 10.2024
- Ensured compliance with all regulatory requirements by staying current on industry trends, laws, and regulations affecting the business operations.
- Collaborated with other departments to develop comprehensive strategies that supported the organization''s mission and vision effectively.
- Developed high-performing staff, providing ongoing coaching and performance feedback to drive success.
- Streamlined branch operations for increased efficiency through process improvements and employee training.
- Oversaw daily branch operations, including personnel management, budgeting, goal-setting, and reporting.
- Enhanced customer satisfaction by swiftly addressing and resolving complex issues.
- Fostered team collaboration, promoting a positive work environment that encouraged open communication and problem solving.
- Championed exceptional customer service through ongoing training initiatives focused on enhancing employees'' skills and knowledge in handling diverse customer needs.
- Conducted regular staff meetings to discuss progress toward goals, identify areas for improvement, and share best practices for continued success.
- Increased customer retention with proactive relationship-building strategies and personalized service.
- Delivered exceptional customer experiences by actively listening to concerns and quickly addressing any issues or complaints.
- Implemented innovative solutions to improve overall branch performance, resulting in increased productivity levels.
- Reduced wait times for customers by implementing efficient scheduling techniques and improving workflow processes.
- Managed financial transactions and audits, ensuring accurate record-keeping and compliance with company policies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
WAREHOUSE SUPERVISOR
SEALLY
Kya Sands
01.2010 - 01.2011
- In charge of inventory in a warehouse , making sure every item of stock gets to sales floor on time, and that there are no shortages on shelves
- Assist with stock take preparation
- To make sure the equipment is regularly serviced and helps train new employees
- Handled day-to-day shipping and receiving overseeing more than 1500(mattresses) packages per day.
TEAM LEADER
IGNITION CALL CENTRE
Bryanston
01.2010 - 07.2010
- Providing quality and efficient to customers through outbound calls.
- Management of a team of employees including hiring, motivating.
- Also responsible for assisting the manager with
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
CREDIT MANAGER
EDCON
Johannesburg
01.2008 - 01.2009
- Optimized credit approval and collection processes, improving operational efficiencies by over 70%.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Implemented an effective training program for new hires that accelerated their ability to contribute effectively within the team environment quickly.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Reviewed and analyzed loan procedures.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
- Monitored accounts for signs of fraud and non-payment issues.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
NATIONAL N3 CERTIFICATE - ENGINEERING STUDIES
POLOKWANE FET COLLEGE
Polokwane 01.2001 - 01.2015
High School Diploma -
TABUDI HIGH SCHOOL
Polokwane 01.1995 - 01.1999
Skills
- Problem solving
- Analytical
- Attention to detail
- Deadline driven
- Stress Tolerance
- Communication Skills
- People Management
- Leadership Skills
- Interpersonal Skills
- Report Writing Skills
- Demonstrate sense of urgency
- Team Player
- Active listening
- Management skills
- Problem solving skills
Certification
Matric Certificate
Personal Information
- ID Number: 8105125545086
- Health Status: GOOD
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Driving License: Category B
Additional Information
I am also a bolt\uber driver, my responsibility is Picking up passengers at their requested location and taking them to their destination. Ensuring the vehicle is clean and in good condition. Receiving and accept ride requests, navigate to the pickup location, and track the trip
I am a professional driver who picks up clients around in an efficient, safe and timely manner. In addition to maintaining regular cleaning services for time vehicle as well as managing payments on time. Providing quality customer service to riders at all time
Timeline
CUSTOMER SERVICE BRANCH MANAGER
ELECTRONIC TOLL COLLECTIONS
01.2011 - 10.2024
TEAM LEADER
IGNITION CALL CENTRE
01.2010 - 07.2010
WAREHOUSE SUPERVISOR
SEALLY
01.2010 - 01.2011
CREDIT MANAGER
EDCON
01.2008 - 01.2009
NATIONAL N3 CERTIFICATE - ENGINEERING STUDIES
POLOKWANE FET COLLEGE
01.2001 - 01.2015
High School Diploma -
TABUDI HIGH SCHOOL
01.1995 - 01.1999
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