MASCHE PALM
Financial Hospitality
Cape Town
Summary
Confident and driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff using creative thinking to navigate any given challenge. Knowledgeable in food safety and sanitation protocols. Punctual, honest, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and serve as an all rounded team-player.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
ASSISSTANT RESTAURANT MANAGER
GRAND DADDY BOUTIQUE HOTEL
Cape Town
03.2024 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, bar staff, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Coordinated with catering staff to deliver food services for special events and functions.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
BAR MANAGER
RARE GRILL PTY LTD
02.2024 - Current
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Followed strict recipes and drink measurements to minimize product used.
- Closed out cash register and prepared cashier report at close of business, continuously maintaining accurate accounts and cash drawers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Streamlined inventory management for optimal stock levels and reduced waste.
DIRECTOR OF OUTDOOR EDUCATION ADVENTURES-seasonal
HEARTLAND ADVENTURE CLUB
12.2019 - 01.2024
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Delivered effective safety debriefings to children and parents to promote safe environment.
- Enhanced participant experience by designing multifaceted and engaging outdoor education programs with children of diverse backgrounds and age groups.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster youth development.
- Gained strong leadership skills by managing projects from start to finish.
RESTAURANT SERVER
FAT HARRY'S PTY LTD
03.2023 - 11.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Checked guests' identification before serving alcoholic beverages.
FINANCIAL SERVICE CONSULTANT
EXL Service
06.2021 - 11.2022
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
STOCK TAKER
FOODEEZ
12.2019 - 01.2020
- Demonstrated professionalism and reliability by consistently meeting deadlines and maintaining a positive attitude throughout challenging stock-taking assignments.
- Streamlined inventory updates through effective communication with warehouse staff regarding new shipments, returns, or transfers.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained stockroom records and generated reports for management.
ANIMAL CARETAKER AND SALES CONSULTANT
Perky Pets
04.2019 - 09.2019
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Supported successful breeding programs through careful monitoring, food management, and environmental control adjustments as directed by supervisors.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Assisted with the capture and restraint of various animal species during new purchases, medical examinations or treatment sessions as needed.
- Provided personalised pet care consultations, guiding pet owners on optimal animal husbandry practices, natural behaviours and enhance overall well-being for animals in captivity.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
RESTAURANT SERVER
Spur Steak Ranches
12.2017 - 09.2018
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
BERGVLIET HIGH SCHOOL
Cape Town, South Africa 01.2015 - 12.2019
Skills
Customer Retention
undefinedAccomplishments
2019: Silver certificate in National English Olympiad
Bronze medal for Academic achievements
Ranked 12th position for Bergvliet High's matric results
2018: Merit certificate in National English Olympiad
2017: Bronze certificate in National English Olympiad
2014: Senior public speaking prize winner
Timeline
ASSISSTANT RESTAURANT MANAGER
GRAND DADDY BOUTIQUE HOTEL
03.2024 - Current
BAR MANAGER
RARE GRILL PTY LTD
02.2024 - Current
RESTAURANT SERVER
FAT HARRY'S PTY LTD
03.2023 - 11.2023
FINANCIAL SERVICE CONSULTANT
EXL Service
06.2021 - 11.2022
DIRECTOR OF OUTDOOR EDUCATION ADVENTURES-seasonal
HEARTLAND ADVENTURE CLUB
12.2019 - 01.2024
STOCK TAKER
FOODEEZ
12.2019 - 01.2020
ANIMAL CARETAKER AND SALES CONSULTANT
Perky Pets
04.2019 - 09.2019
RESTAURANT SERVER
Spur Steak Ranches
12.2017 - 09.2018
High School Diploma -
BERGVLIET HIGH SCHOOL
01.2015 - 12.2019
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